HARIS DAR

Roles and Responsibilities

Develop and implement strategies to enhance the merchant ecosystem and drive business growth.
Identify and onboard new merchants, ensuring a diverse and robust portfolio.

Manage relationships with existing merchants, addressing their needs and resolving any issues.
Collaborate with cross-functional teams to design and deliver innovative solutions for merchants.

Stay updated on industry trends and competitor activities to identify opportunities for improvement.
Conduct market research and analysis to identify potential merchant segments and target them effectively.

Drive merchant acquisition and revenue generation through effective sales and marketing strategies.
Collaborate with internal stakeholders to streamline processes and enhance operational efficiency.

Provide guidance and support to merchant partners on product offerings, transaction processing, and dispute resolution. Monitor merchant performance and key metrics, implementing corrective measures as necessary.

A wide range of duties related to the investigation and elimination
of online e-commerce fraud.
The position relies on judgment to plan and accomplish goals. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.

Frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals

Ensure prospects and clients enjoy an outstanding experience any time they engage with DotPe brand.
Research-oriented and find innovative ways of engaging with clients to drive sales.

Clearly and persuasively describe products and services to customers to
encourage sales transactions.
Strong business acumen, ethics and high integrity.

Basic calculations to provide prospects and customers with accurate prices and quotes
Build and maintain long-lasting relationships with customers and business.

Responding to customer enquiries relating to product, its functionality and fault resolution.
Sale of Norton antivirus and support.
Recognizing and escalating recurring problems and outdated procedures.

Walking customers through basic troubleshooting and setup process. Discussing products offered and ensuring customer satisfaction.