HARIS MUSHIR
EduTech - Sales , Operations
Bengaluru
Summary
Sales & Operations Manager with an experience of close to 10 years in Ed-Tech industry with proven ability to lead team with an in-depth understanding of Sales and Operations process.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Unacademy
Bengaluru
08.2022 - Current
- Managing operations for category launches.
- Led team to reduce overall TAT of partner launch from 4 days to less than 24 hours
- Enforced use of required processes and tools for overall creator's management
- Drove efficiency improvement through continued process refinement and data analysis Facilitated strategy development and planned with cross-functional teams
- Joined business development meetings and supported market outreach plans to improve productivity Initiated and conceptualized creator's event at multiple cities to improve the business development funnel
Manager
Unacademy
Bengaluru
12.2020 - 07.2022
- Handling designated team & meeting monthly team sales target
- Monitoring team members core activities to achieve team target
- Strategically tailoring sales activity to improve teams average month on month
- Ensure customer service satisfaction and good client relationships
- Monitor and report on sales activities and follow up for team members & management
- Create a motivating team environment
- Recruit, hire and onboard new potential sales employees
- Monitor team performance and report based on metrics for better scalable sales.
Lead
Knowledgehut Solutions Pvt Ltd
Bengaluru
07.2017 - 11.2020
- Creating processes and metrics (like Turn around time, Productivity, service levels, call time analysis, conversion rates, creating escalation, query forwarding, per personnel cost ‑direct and indirect etc) of the concerned team and report it to the manager
- Plan and organize events and promotional activities on a monthly basis to create various sources of enquiries
- Create accountability for each sales person to self‑monitor the performance
- Conduct morning meetings with the team on a daily basis and review the commitments in the evenings
- Monitor outbound enquiries generated by executives on a daily basis
- Monitor and achieve monthly targets for all ISM's
- Perform quality checks an audit on daily basis (Calls and CRM)
- Prepare daily reports based on daily commitments given by the ISM's
- Ensure all monetary transactions and commitments are carried out ethically
- Ensure zero achievement of complaints / negative feedback from customers
- Adhere all company policies & procedures for booking to retail
- Visit new Corporate / Business resource to generate incremental business for the team
- Always kept the team motivated and inspired to be a self‑starter, Train and refresh each ISM on product, finance Competition etc.
Inside Sales Specialist
Simplilearn Solutions Pvt Ltd
Bengaluru
03.2016 - 05.2017
- Responsible for the Business Development in India, Europe and MEA Market (through phone and email)
- Sales conversion from the assigned leads hence maintaining the expected conversion percentage and monthly, quarterly and yearly target assigned to me and team
- Working with the on‑board customers for reference model and increase the revenue horizon
- Involvement with the delivery team for the product delivery with required customization if necessary
- Working on B2B model, trying to mine for a bulk business from the B2C leads assigned as part of KRA
- Account Management of the B2B clients
- CRM handling with necessary back end support is also maintained for the team success.
Team Lead
Knowledgehut Solutions Pvt Ltd
Bengaluru
10.2014 - 03.2016
- Earned leadership status by setting inspirational goals and setting examples ‑ Good organizational, motivational, management and time management skills
- Maximized team performance – Exceled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual
- Inspired each and every team member to perform and produce their best
- Determined the duties and responsibilities of individuals in a team
- Analyzed the individual performance of each team member and motivated them to perform even better
- Analyzed the assigned projects and distributed tasks to the members as per their area of expertise
- Reported any problem or fault in the project to manager or supervisor
- Offered solutions to the top management regarding project‑related queries.
Client Relationship Officer
KnowledgeHut Solutions Pvt Ltd
Bengaluru
06.2013 - 10.2014
- Handling Customer Service, Marketing Services and Operation to develop and maintain a customer‑focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
- Maintaining excellent service quality from the point of enquiry to follow‑up and then closure
- Clear understanding of the business objective with ability to communicate same accurately when prospects first enquire
- Create and maintain up‑to‑date business script to be used when answering customer
- Responsible for accounts receivables
- Maintaining a constant awareness of the business context, company profitability and competitors performance
- Assessing product specifications and customer requirements promptly report and act on any shortfalls in enquires that may affect overall business performance and obstruct project completion SLAs
- Responsible for optimum lead conversion ensuring project success and profitability
- Thoroughly follow assigned work plans and contribute to the best ability to meet business goals.
Education
BBA - Finance
B.N.M Institute of Technology
Bengaluru 05.2010 - 05.2013
Skills
Sales & Business Development
Timeline
Operations Manager
Unacademy
08.2022 - Current
Manager
Unacademy
12.2020 - 07.2022
Lead
Knowledgehut Solutions Pvt Ltd
07.2017 - 11.2020
Inside Sales Specialist
Simplilearn Solutions Pvt Ltd
03.2016 - 05.2017
Team Lead
Knowledgehut Solutions Pvt Ltd
10.2014 - 03.2016
Client Relationship Officer
KnowledgeHut Solutions Pvt Ltd
06.2013 - 10.2014
BBA - Finance
B.N.M Institute of Technology
05.2010 - 05.2013
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