HARIS SHAIKH
Mumbai
Summary
Team building Performance management Customer relationship management Staff training Strategic planning Inventory management Team motivation Leadership Customer services excellence Staff scheduling Customer service Employee training Problem solving Sales management Complaint handling. int handling iveCareer Positive attitude Customer service excellence
Results-driven Cafe Manager with a strong commitment to customer service excellence and team building. Demonstrated ability to resolve issues effectively and maintain high hygiene standards.
Overview
15
15
years of professional experience
Work History
Cafe Manager
Chai adda
Mumbai
09.2024 - 04.2025
- Monitored stock levels and use to improve ordering efficiency and minimise waste.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Maintained 5 star hygiene ratings across multiple inspections through diligent food health and safety management.
- Scheduled employees to keep shifts well-staffed.
- Resolved customer issues calmly and professionally, seeking positive resolutions for minimal upset.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Supervisor
Sales billard
Mumbai
07.2022 - 11.2024
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Senior Sales Executive
Lifestyle
Mumbai
06.2011 - 07.2015
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Adapted selling style based on customer profile and requirements.
- Led a team of sales professionals, providing training and mentorship to enhance performance.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
Call Centre Agent
Icici Lombard
Mumbai
08.2010 - 12.2010
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Education
HSC - Arts
St.peter
MumbaiSkills
- Team building
- Performance management
- Customer relationship management
- Staff training
- Strategic planning
- Inventory management
- Team motivation
- Leadership
- Customer services excellence
- Staff scheduling
- Customer service
- Employee training
- Problem solving
- Sales management
- Complaint handling
- Positive attitude
- Customer service excellence
Languages
English, Hindi, Marathi
Hobbies and Interests
- Playing snooker
- Playing cricket
- Football
- Cooking
Languages
English
First Language
Timeline
Cafe Manager
Chai adda
09.2024 - 04.2025
Supervisor
Sales billard
07.2022 - 11.2024
Senior Sales Executive
Lifestyle
06.2011 - 07.2015
Call Centre Agent
Icici Lombard
08.2010 - 12.2010
HSC - Arts
St.peter