HARIS SUNASRA
Mumbai,MH
Summary
Results-driven Team Lead – Data Operations with strong experience in Healthcare IT and EMR systems, leading cross functional teams to deliver high-quality, compliant, and scalable data solutions. Skilled in managing end-to-end data pipelines, ensuring data accuracy and regulatory compliance (HIPAA), and driving process automation to improve operational efficiency. Experienced in stakeholder coordination, incident management, and mentoring teams to achieve SLA-driven performance goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Skills
- Team Leadership & People Management
- Stakeholder Management
- Cross-Functional Collaboration
- Strategic Planning & Execution
- Decision-Making & Problem Solving
- Data Pipeline Development & Automation
- HL7 Data Processing & Healthcare Data Integration
- ETL Processes & Data Validation
- ElasticSearch Indexing & Data Sync
- Python Scripting & Process Automation
- Production Support & Root Cause Analysis
- Incident & P1 Escalation Management
- Jira Ticket Management & SLA Tracking
- Cross-functional collaboration
- Knowledge Base Development & Documentation
- EMR/EHR Application Support
- Customer Communication & Stakeholder Management
- Production Issue Analysis & Resolution
- SQL Querying & Database Troubleshooting
- Deployment Support & Post-Release Validation
- Customer Issue Handling & Live Troubleshooting Calls
- Regulatory & Healthcare Compliance Awareness (HIPAA & HITECH)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTimeline
Team Lead - Data Operations
Innovaccer Analytics Pvt Ltd
07.2025 - Current
Data Ops Engineer II
Innovaccer Analytics Pvt Ltd
09.2022 - 06.2025
Consultant- Cloud Operations & Support
Dynamic Elements Technologies India Pvt Ltd
02.2022 - 06.2022
Technical Mentor
eClinicalWorks India Pvt Ltd
06.2014 - 09.2022
Technical Support Engineer
MWebWare Software Services Pvt Ltd
02.2013 - 02.2014
Bachelor of Technology - Computer Science & Engineering
JNTU Hyderabad
06.2008 - 05.2012
Work History
Team Lead - Data Operations
Innovaccer Analytics Pvt Ltd
Noida, Uttar Pradesh
07.2025 - Current
- Lead and manage a team of Data Operations Engineers, ensuring timely delivery of data operations tasks within defined SLAs.
- Oversee end-to-end data lifecycle including ingestion, transformation, validation, and reporting within EMR systems.
- Monitored and optimized ETL workflows using SQL and Snowflake, enhancing data accuracy and performance efficiency.
Implemented data quality frameworks, validation rules, and reconciliation processes, ensuring high data integrity standards. - Coordinate with business stakeholders, product teams, and client support teams to translate requirements into data solutions.
- Handle production incidents, perform root cause analysis (RCA), and implement preventive measures to reduce recurring issues.
- Ensure compliance with healthcare data regulations including HIPAA for handling PHI data securely.
- Drove automation initiatives, minimizing manual interventions and streamlining operational efficiency.
- Define and maintain SOPs, documentation, and best practices for data governance and operational excellence.
Data Ops Engineer II
Innovaccer Analytics Pvt Ltd
Noida, Uttar Pradesh
09.2022 - 06.2025
- Delivered end-to-end support for SaaS healthcare products, ensuring timely resolution of customer-raised issues to enhance user satisfaction.
- Managed P1 escalations, ensuring adherence to SLA and escalation metrics to maintain service quality.
- Implementing and automating HL7 data pipelines to process and reflect data on the platform.
- Automating data ingestion and synchronization from L1/L2 sources to ElasticSearch indexes, reducing manual effort.
- Collaborating with Engineering, QA, and R&D teams for bug fixes, enhancements, and complex issue resolution.
- Troubleshooting and debugging client-reported issues using logs and debugging tools.
- Performing post-deployment sanity testing to ensure system stability and functionality.
- Monitored Jira tickets and facilitated transparent communication through regular customer calls to keep stakeholders informed.
Technical Mentor
eClinicalWorks India Pvt Ltd
Ahmedabad, Gujarat
06.2014 - 09.2022
- Provided advanced technical support for EMR application, resolving complex production and high-priority issues to maintain system reliability.
- Mentored support engineers on troubleshooting methodologies, log analysis, and issue resolution, enhancing theteam's technical capabilities.
- Analyzed and debugged application issues using Apache Tomcat logs, SQL queries, and server logs.
- Acted as escalation point for Tier 1/Tier 2 teams, facilitating timely resolution of critical cases and improving customer satisfaction.
- Collaborated with Product Development and QA teams for bug reporting, defect tracking, and enhancements.
- Conducted knowledge-sharing sessions and created documentation to improve team performance and response time.
- Participated in customer calls to provide technical explanations and real-time issue resolution.
Consultant- Cloud Operations & Support
Dynamic Elements Technologies India Pvt Ltd
Ahmedabad, Gujarat
02.2022 - 06.2022
- AWS CloudWatch logs monitoring
- Monitored AWS S3 bucket backups daily to ensure data integrity and availability.
- Deployed builds and monitored Azure pipelines; set up and maintained GitLab CI/CD for continuous integration and automated testing across environments.
- Quick sanity of web and mobile applications before the customer prod hours to ensure quality and user satisfaction.
Technical Support Engineer
MWebWare Software Services Pvt Ltd
Hyderabad, Andhra Pradesh
02.2013 - 02.2014
- Diagnosed and resolved customer issues during calls, ensuring satisfaction and timely solutions
- Instructed customers on the effective use of CT Scan and MRI data capture tools, enhancing user proficiency
- Analyzed and reported high-priority issues, facilitating improved response strategies
Education
Bachelor of Technology - Computer Science & Engineering
JNTU Hyderabad
06.2008 - 05.2012
Accomplishments
- High - Value Asset Management: Playing a keyrole in managing assets worth $18 million
- Led a team of 5+ data professionals managing 24/7 data operations.
- Improved SLA adherence from 92% to 99%.
- Reduced recurring production incidents by 35%.
- Automated 40% of manual validation tasks.
- Successfully led and mentored a team of data professionals, improving delivery efficiency and reducing issue turnaround time.
- Established structured scrum tracking and reporting framework, improving team productivity and SLA adherence.
- Built a performance-driven culture through mentorship and technical upskilling initiatives.
Technologies
Databases: PostgreSQL, Snowflake, Redshift, ElasticSearch, MongoDB, AWS, Azure
Languages: HTML, Python, JavaScript
Tools: Jira, Confluence, Rundeck, Azkaban, Kfuse
Software: MS-Office (Work, Excel, PowerPoint)