HARI SAI PRAKASH NAMMI
Visakhapatnam
Summary
Dynamic Customer Service Executive with proven expertise in loan processing and gold appraisal at Indel Money. Adept at managing transactions and fostering strong customer relationships, consistently achieving sales targets. Recognized for meticulous record keeping and effective communication, driving operational efficiency and enhancing client satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Indel money
Visakhapatnam
06.2023 - Current
- Responsibilities include assessing client needs recommending appropriate products , processing loan applications, and achieving sales targets.
- Evaluate the purity and value of gold brought in by customers.
- Maintain detailed records of loan transactions and gold appraisals.
- Worked collaboratively with loan team regarding the conditions of loans and rates.
- Provided product information to enhance customer understanding and satisfaction.
- Processed transactions accurately using company software and systems.
- Maintained accurate records of customer interactions and transactions.
Customer Service Executive
Muthoot Gold loan
Visakhapatnam
03.2021 - 05.2023
- Assessed loan requests and evaluated the needs of clients seeking loan.
- Process and verify loan applications against gold collateral.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Prepared detailed reports of daily activities for management review.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Computer Engineering
AVANTHI INSTITUTE OF ENGINEERING AND TECHNOLOGY
THAGARAPUVALSA 07.2014 - 06.2018
Skills
- Loan processing
- Gold appraisal
- Transaction management
- Record keeping
- Customer relationship management
Languages
Telugu
First Language
Telugu
Advanced (C1)
C1
English
Advanced (C1)
C1
Affiliations
- Participated in cricket competitions in national level technical fear and won 1st prize.
- Participated in Throwball and Kho-Kho competitions.
- Attended 6days android workshop conducted by COIGN consultants.
Certification
- Certified as C programmer by Millennium Software solution.
- C , C ++
Timeline
Customer Service Executive
Indel money
06.2023 - Current
Customer Service Executive
Muthoot Gold loan
03.2021 - 05.2023
Bachelor of Science - Computer Engineering
AVANTHI INSTITUTE OF ENGINEERING AND TECHNOLOGY
07.2014 - 06.2018