Workday
HARISH AGRAWAAL
Mumbai
Summary
As Chief of Staff, I leverage my expertise in process improvement, financial management, and project management to lead initiatives that drive operational excellence. With 10 years of experience in leading high-performing teams, I work closely with executive leadership to ensure the successful execution of projects, aiming to align the organization's operations with strategic goals.
Strategic Chief of Staff known for high productivity and efficiency in task completion. Possess specialized skills in strategic planning, stakeholder engagement, and operational improvement. Excel in communication, leadership, and problem-solving to achieve organizational goals. Navigate complex challenges with ease, ensuring smooth operation and effective decision-making processes.
Overview
12
12
years of professional experience
Work History
Chief of Staff
Installco WIFY Technologies Pvt Ltd
Mumbai
02.2023 - Current
- Implemented a streamline Service Order booking system that improved service delivery by 17%.
- Helped scale service provider network by 12% expanding to 20+ new cities.
- Improved C-Sat from 3.5 to 4.8 out of 5 through better workflow Automation & customer Support.
- Y0Y Revenue Increased by 22% & Collection improved by 18%.
- Reduced Bad Debt by 65% & recovering old Bad debt with Legal Techniques.
- Collaborate with the Director to develop sales strategies and tactics to achieve revenue targets.
- Manage the sales team's performance, including monitoring sales activities, tracking key performance indicators (KPIs), and reporting on sales performance to the Sales Director and senior management.
- Develop and maintain strong relationships with key clients and stakeholders
- Stay up-to-date with industry trends and competitive landscape to identify new business opportunities.
- Act as a liaison between the sales team and other departments within the organization, including marketing, product development, and customer service.
- Collaborate with other members of senior management to ensure that sales goals align with overall business objectives.
- Conduct research and analysis on sales data to identify areas for improvement and make recommendations for process improvements.
Sr. Workday Reporting Consultant
Aaradhya Cloud Solution
Remote
01.2021 - Current
- Company Overview: Freelance consulting in Workday financial reporting
- Work with clients to gather and analyse requirements for financial reporting
- Configure the Workday system's financial modules to meet client needs
- Create custom financial reports using Workday Report Writer
- Provide training and support to end-users on financial reporting and Workday financial modules
- Create and update financial policies and procedures as needed
- Ensure compliance with regulatory requirements
- Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs
- Business Processes & Security Configuration
- Inbound & Outbound Integration setup
- Expertise in all kinds of Report writing & report Administration
- Freelance consulting in Workday financial reporting
Regional Manager - West
Installco WIFY Technologies Pvt Ltd
Mumbai
01.2022 - 01.2023
- Company Overview: B2B service provider of home improvement and maintenance services
- Developed promotional plans to complement national sales initiatives
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Established and maintained operational standards for 12 locations
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Grew market share by building strong vendor network and customer-oriented retail store and services
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Developed brand expansion initiatives across sales, marketing and advertising campaigns
- B2B service provider of home improvement and maintenance services
City Manager
Installco WIFY Technologies Pvt Ltd
Mumbai
06.2021 - 12.2021
- Company Overview: B2B service provider of home improvement and maintenance services
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality addressing repeat problems quickly to prevent long-term habits
- Managed up to 300 projects per month
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Maintained department productivity and standards through proactive management of teams and policies
- Route Planning & Execution
- Carpenter Hiring, Onboarding, Training & deployment
- End to End Process Improvement
- Relationship Management & Escalation handling
- B2B service provider of home improvement and maintenance services
Area Business Manager
Chalo Mobility Private Limited
Bhopal
03.2018 - 05.2020
- Company Overview: Public transportation technology solutions company
- Liaised with sales, marketing and managed teams to develop solutions and accomplish shared objectives
- Leveraged Business Operation by increasing 75 buses to 200 buses and achieved a monthly turnover of 2.8 Crores
- Spearheaded complete ticketing in live buses & people operation for depot along with staffing & HR operations
- Enhanced customer ticketing experience & operator relation using data-driven decision
- Owned Last Mile Connectivity Project – E-Rickshaw Connectivity) with a focus to increase Bus Ridership
- Handled day-to-day business operations including accounting, HR, marketing and public relations
- Designed & developed an inaugural incentive performance plan
- Motivated staff and achieved a 12% increase in Monthly revenue
- Public transportation technology solutions company
State Operations Manager
Writer Corporation
Raipur
03.2016 - 04.2018
- Company Overview: Cash management and logistics services
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Trained and guided team members to maintain high productivity and performance metrics
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Managed & motivated a team of 160 and was responsible for State P&L management
- Spearheaded operations of 800 ATM and 1500 Cash in transit points as a SPOC while increasing GP by 25% in FY 17-18 by setting up 16 new offices
- Implemented accounting process and new projects while monitoring SPOC across the region
- Responsible for revenue models, process operations support and customer engagement strategies
- Helped clients with business analysis, documentation and data modelling
- Cash management and logistics services
Branch Manager
Writer Corporation
Vijayawada
05.2013 - 04.2016
- Company Overview: Cash management and logistics services
- Generated financial and operational reports to assist management with business strategy
- Forecasted trends and recommended improvements based on financial risk analyses
- Directed all operational aspects including distribution operations, customer service, human resources, administration and training of employees
- Hired and trained 150 employees and implemented a mentoring program to promote positive feedback and engagement
- Resolved various issues impacting sales management and business operations
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Boosted sales and customer loyalty through incentive programs
- Implemented service improvements to enhance sales cycle
- Cash management and logistics services
Education
MBA -
Siva Sivani Institute of Management
Hyderabad, Telangana04.2013
Bachelor of Commerce -
DAV Autonomous College
Titilagarh, Odisha04.2011
Skills
- Customer relation management
- Team management
- Vendor management
- Project management
- Business development
- Operations
- Strategic thinking
- Process improvement
- Financial analysis
- Strategic planning
- Cross-functional collaboration
- Stakeholder engagement
- Data analysis
- Collaborative mindset
- Problem-solving
- Supply distribution
- Vendor relationships
- Crisis management
- Vendor relationship management
- Continuous improvement
Accomplishments
- Achieved 3Cr Revenue with accuracy and efficiency.
- Supervised team of 500+ staff members.
- Collaborated with team of 1000+ Technician in the development of Installation SOP & Furniture Installation
- Resolved product issue through consumer testing for our SaaS Platform.
- Documented and resolved Site Level Escalation which led to increased Business.
- Achieved Net Margin Growth of 25% through effectively growing repo with brands.
- Achieved 2Cr Revenue by introducing WIFY Field Management Software & CRM Module for Brands.
Languages
- Oriya, Native
- English, Proficient
- Hindi, Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company RetreatsCareer advancementWork-life balanceQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
CRM
Jira
WIFY TMS
Languages
Hindi
Native language
English
Advanced (C1)
C1
Oriya
Intermediate (B1)
B1
Interests
Travelling
Photography
Night Out
Trekking
Movies & Songs
Building from Scratch
Ownership in Doing
Timeline
Chief of Staff
Installco WIFY Technologies Pvt Ltd
02.2023 - Current
Regional Manager - West
Installco WIFY Technologies Pvt Ltd
01.2022 - 01.2023
City Manager
Installco WIFY Technologies Pvt Ltd
06.2021 - 12.2021
Sr. Workday Reporting Consultant
Aaradhya Cloud Solution
01.2021 - Current
Area Business Manager
Chalo Mobility Private Limited
03.2018 - 05.2020
State Operations Manager
Writer Corporation
03.2016 - 04.2018
Branch Manager
Writer Corporation
05.2013 - 04.2016
MBA -
Siva Sivani Institute of Management
Bachelor of Commerce -
DAV Autonomous College
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