Harish Armogo
Technical Support Engineer
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
L2, L3 Technical Support Engineer
Brane Enterprises
7 2023 - Current
- Provided third-level technical support, addressing and resolving complex technical issues as CSS Team
- Monitored system performance using Grafana, identifying and addressing potential issues proactively
- Tested and debugged APIs with Postman to ensure seamless functionality
- Conducted thorough debugging and bug fixing using various inspection tools
DevOps Engineer
Cognizant IT Solutions
10.2021 - 08.2022
- Supporting the development team in deploying, automating, and maintaining software development processes
- Automating build and deployment processes to streamline software delivery
- Providing technical support to the software development team
- Managing software testing and release cycles
- Monitoring system logs and metrics to identify issues and improve system performance
- Documenting and maintaining system configurations and procedures.
Customer Support Associate
Optival Health Solutions
11.2018 - 05.2021
- Respond to inbound customer calls, chats, and emails in a timely and professional manner
- Provide customer support and assistance in troubleshooting technical issues related to the company's products or services
- Make outbound calls to follow up with customers or prospects as necessary
- Handle escalated calls from customers and provide solutions to their issues to ensure customer satisfaction
- Maintain accurate documentation of customer interactions, issues, and solutions in the company's CRM system
- Adhere to company policies and procedures for handling customer inquiries and escalations
- Collaborate with cross-functional teams, including sales, product, accounts, IT and engineering, to identify and resolve complex customer issues.
Education
Bachelor of Science - (Computers)
Dr. B.R Ambedkar Degree College
2018
Languages
English
Hindi
Telugu
Tamil
Skills
Technical Support
Technical Troubleshooting
Problem-Solving
Application support
System Troubleshooting
Customer Support
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsSoftware
AWS
Gitlab
Terraform
GIT
Postman
Grafana
SonarQube
YAML
Linux
JSON
Inspection
Python
Power Shell
Jira
Confluence
Office 365
Timeline
DevOps Engineer
Cognizant IT Solutions
10.2021 - 08.2022
Customer Support Associate
Optival Health Solutions
11.2018 - 05.2021
L2, L3 Technical Support Engineer
Brane Enterprises
7 2023 - Current
Bachelor of Science - (Computers)
Dr. B.R Ambedkar Degree College
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