Harish Babu V
Bangalore
Summary
With a robust background at IDrive Software India Pvt Ltd, I excel in cloud storage solutions and Selenium-based test automation, showcasing my technical proficiency and problem-solving acumen. Leveraging agile methodologies, I've significantly enhanced product quality, underscoring my commitment to excellence and continuous improvement in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Quality Analyst
IDrive Software India Pvt Ltd
Bengaluru
08.2014 - Current
- Company Overview: IDrive Software India Pvt Ltd is a privately held company specializing in cloud storage, online backup, file syncing, remote access, compliance and related technologies serving the consumer, small business and enterprise markets which has over 200 Petabytes of storage
- Execution of Test cases and scenarios which us already Created
- Identifying and reporting Issues, tracking them till resolution
- Analysis of the error messages thrown and report bugs from the product users
- Preparing test strategy, test plans and estimating the testing phases following that test data preparation
- Perform UAT before release and Interacting with the production support team for user raised tickets
- Daily Status report of testing to Manager
- IDrive Software India Pvt Ltd is a privately held company specializing in cloud storage, online backup, file syncing, remote access, compliance and related technologies serving the consumer, small business and enterprise markets which has over 200 Petabytes of storage
- Created automated scripts using Selenium WebDriver for web application testing.
- Executed automated scripts using various tools such as Selenium WebDriver and JMeter for regression testing purposes.
- Performed manual testing as well as automated testing using Selenium WebDriver and TestNG frameworks.
- Executed automated scripts using Selenium WebDriver to perform web application testing.
- Created automated scripts using Selenium WebDriver to perform repeatable tests.
- Configured environments required for executing automated tests using Selenium WebDriver API's.
- Designed automation frameworks using Selenium WebDriver or similar technologies.
- Developed unit test cases using various automation tools such as Selenium WebDriver.
- Assisted in developing and maintaining automation frameworks using Java language and Selenium WebDriver API.
IT Support Engineer
Tulip Data Center
06.2013 - 02.2014
- Handle Users complaints
- Troubleshooting Desktops and Laptops
- Installing Operating Systems like windows Xp, windows 7 and server operating systems like w2k3, w2k8 and w2k8R2
- Troubleshooting & Configuring MS- Outlook
- Manage user / computer accounts in Active Directory
- Managing Network Printers
- Update antivirus for studio system on weekly bases
- Taking users outlook backup on weekly bases
- Working with Sound Forge & Sony Vegas
- Extracting Links from Profiler
- Configuring and manage FTP clients
- Upload and Download data from FTP server and managing Polycom VC Device
- Giving Demo to Customers
- Rebooting or power cycling of equipment
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting
- Grow your knowledge of help desk procedures, products and services
- Follow up on each ticket to ensure its closure as per the ITIL Incident Management process
- Provide phone, email and chat feedback to the requester on the status of their requests
- Provide Help Desk support through phone calls and Remote Desktop support
- Maintains detailed documentation and inventory of all managed environments
- Maintain confidentiality of sensitive company data without exception
- Maintain instant and trend view of the health of the infrastructure
- Configure cloud networks and databases, focusing on configurations and other cloud provider
Technical Support Engineer
Mphasis
Bangalore
01.2010 - 06.2013
- Company Overview: Mphasis an HP company
- Proficiency in attending the troubleshooting calls and providing quick solutions
- Installing and setting up new machines
- Provided technical assistance and coached newly hired 6 teams of in nesting phase
- WIFI Network Configuration and troubleshooting
- Troubleshooting Windows XP
- Windows Vista, Outlook Express
- Troubleshooting Access points, Switches, Desktop support, VPN issues
- Responsible for the installation of different application packages at the client side
- Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting mainly on phone calls and through remote tools
- Efficiently handle Helpdesk Calls and act as the first point of contact for service request calls & requisitions through voice support
- Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams
- Proactive monitoring & Perform documented Escalation process
- Interaction with internal/external stakeholders through voice/chat/emails
- Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction
- Escalate issues to higher-level support teams, as needed, while maintaining communication with customers
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Assist users with installation, configuration, and maintenance of software and hardware
- Accurately log and document support requests and resolutions using the company's ticketing system
- Mphasis an HP company
Education
B.Sc. - Computer Science
Bangalore University
Bangalore, Karnataka, India01.2012
Skills
- Test Methodologies: Manual, API, Automation
- Testing Tools: Postman, Selenium
- Test Management Tools: Bugzilla
- Test Management Tools: JIRA
- Domain Knowledge: Cloud Storage
- Domain Knowledge: Security
- Domain Knowledge: Online backup
- Database: SQL
- Operating System: Windows
- Test case management
- Web application testing
- Performance testing
- User acceptance testing
- Operating System: Mac OS
- Operating System: Linux
- Mobile Operating System: Android
- Mobile Operating System: IOS
- Web Services: WebSocket
- Methodologies: Agile
- Methodologies: Waterfall
Personal Information
Title: Quality Analyst
Disclaimer
I hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief., Bangalore
Synopsis
Management (SCM) @ Cloud Storage Domain
Currentemployer
IDrive Software India Pvt. Ltd., Bangalore, Karnataka, 08/01/14, Present
Timeline
Senior Quality Analyst
IDrive Software India Pvt Ltd
08.2014 - Current
IT Support Engineer
Tulip Data Center
06.2013 - 02.2014
Technical Support Engineer
Mphasis
01.2010 - 06.2013
B.Sc. - Computer Science
Bangalore University
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