With a robust background at IDrive Software India Pvt Ltd, I excel in cloud storage solutions and Selenium-based test automation, showcasing my technical proficiency and problem-solving acumen. Leveraging agile methodologies, I've significantly enhanced product quality, underscoring my commitment to excellence and continuous improvement in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Quality Analyst
IDrive Software India Pvt Ltd
Bengaluru
08.2014 - Current
Company Overview: IDrive Software India Pvt Ltd is a privately held company specializing in cloud storage, online backup, file syncing, remote access, compliance and related technologies serving the consumer, small business and enterprise markets which has over 200 Petabytes of storage
Execution of Test cases and scenarios which us already Created
Identifying and reporting Issues, tracking them till resolution
Analysis of the error messages thrown and report bugs from the product users
Preparing test strategy, test plans and estimating the testing phases following that test data preparation
Perform UAT before release and Interacting with the production support team for user raised tickets
Daily Status report of testing to Manager
IDrive Software India Pvt Ltd is a privately held company specializing in cloud storage, online backup, file syncing, remote access, compliance and related technologies serving the consumer, small business and enterprise markets which has over 200 Petabytes of storage
Created automated scripts using Selenium WebDriver for web application testing.
Executed automated scripts using various tools such as Selenium WebDriver and JMeter for regression testing purposes.
Performed manual testing as well as automated testing using Selenium WebDriver and TestNG frameworks.
Executed automated scripts using Selenium WebDriver to perform web application testing.
Created automated scripts using Selenium WebDriver to perform repeatable tests.
Configured environments required for executing automated tests using Selenium WebDriver API's.
Designed automation frameworks using Selenium WebDriver or similar technologies.
Developed unit test cases using various automation tools such as Selenium WebDriver.
Assisted in developing and maintaining automation frameworks using Java language and Selenium WebDriver API.
IT Support Engineer
Tulip Data Center
06.2013 - 02.2014
Handle Users complaints
Troubleshooting Desktops and Laptops
Installing Operating Systems like windows Xp, windows 7 and server operating systems like w2k3, w2k8 and w2k8R2
Troubleshooting & Configuring MS- Outlook
Manage user / computer accounts in Active Directory
Managing Network Printers
Update antivirus for studio system on weekly bases
Taking users outlook backup on weekly bases
Working with Sound Forge & Sony Vegas
Extracting Links from Profiler
Configuring and manage FTP clients
Upload and Download data from FTP server and managing Polycom VC Device
Giving Demo to Customers
Rebooting or power cycling of equipment
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Follow up with customers, provide feedback and see problems through to resolution
Update customer data and produce activity reports
Walk customers through problem solving process
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting
Grow your knowledge of help desk procedures, products and services
Follow up on each ticket to ensure its closure as per the ITIL Incident Management process
Provide phone, email and chat feedback to the requester on the status of their requests
Provide Help Desk support through phone calls and Remote Desktop support
Maintains detailed documentation and inventory of all managed environments
Maintain confidentiality of sensitive company data without exception
Maintain instant and trend view of the health of the infrastructure
Configure cloud networks and databases, focusing on configurations and other cloud provider
Technical Support Engineer
Mphasis
Bangalore
01.2010 - 06.2013
Company Overview: Mphasis an HP company
Proficiency in attending the troubleshooting calls and providing quick solutions
Installing and setting up new machines
Provided technical assistance and coached newly hired 6 teams of in nesting phase
Responsible for the installation of different application packages at the client side
Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting mainly on phone calls and through remote tools
Efficiently handle Helpdesk Calls and act as the first point of contact for service request calls & requisitions through voice support
Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams
Proactive monitoring & Perform documented Escalation process
Interaction with internal/external stakeholders through voice/chat/emails
Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction
Escalate issues to higher-level support teams, as needed, while maintaining communication with customers
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Assist users with installation, configuration, and maintenance of software and hardware
Accurately log and document support requests and resolutions using the company's ticketing system
Mphasis an HP company
Education
B.Sc. - Computer Science
Bangalore University
Bangalore, Karnataka, India
01.2012
Skills
Test Methodologies: Manual, API, Automation
Testing Tools: Postman, Selenium
Test Management Tools: Bugzilla
Test Management Tools: JIRA
Domain Knowledge: Cloud Storage
Domain Knowledge: Security
Domain Knowledge: Online backup
Database: SQL
Operating System: Windows
Test case management
Web application testing
Performance testing
User acceptance testing
Operating System: Mac OS
Operating System: Linux
Mobile Operating System: Android
Mobile Operating System: IOS
Web Services: WebSocket
Methodologies: Agile
Methodologies: Waterfall
Personal Information
Title: Quality Analyst
Disclaimer
I hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief., Bangalore
Synopsis
Management (SCM) @ Cloud Storage Domain
Currentemployer
IDrive Software India Pvt. Ltd., Bangalore, Karnataka, 08/01/14, Present