Harish Babu V
Bangalore,KA
Summary
Senior Support Engineer with 10+ years of experience in cloud backup, data protection, and enterprise support. Expertise in IDrive, IDrive e2, AWS S3, and large-scale backup environments. Strong experience in troubleshooting production issues, handling L2/L3 support, and managing enterprise backup and recovery operations. Skilled in delivering reliable, scalable, and secure backup solutions while collaborating with cross-functional teams.
Overview
16
16
years of professional experience
Work History
Senior Support Engineer – Product Support
IDrive Software Pvt Ltd
Bangalore
01.2017 - Current
- Led enterprise backup and recovery operations for IDrive and IDrive e2
- Supported large-scale backup environments handling TBs of critical data
- Troubleshot complex production issues including API failures and performance bottlenecks
- Managed AWS S3 environments including bucket configuration and lifecycle policies
- Performed root cause analysis and implemented long-term fixes
- Provided L2/L3 support through remote troubleshooting sessions
- Handled high-priority tickets ensuring SLA compliance
- Collaborated with engineering and product teams to resolve issues
- Mentored junior engineers and contributed to knowledge sharing
Associate Engineer – QA / Product Support
IDrive Software Pvt Ltd
01.2014 - 01.2017
- Performed end-to-end testing of backup and restore workflows
- Executed regression, functional, and integration testing
- Logged and tracked defects using Jira
- Validated product releases and ensured production readiness
- Supported customers in resolving backup and restore issues
Technical Support Engineer
Mphasis (HP Company)
Bangalore
01.2010 - 01.2013
- Provided technical support for desktop, network, and application issues
- Troubleshot Windows OS, VPN, Outlook, and connectivity issues
- Handled helpdesk tickets and ensured timely resolution
- Coordinated with internal teams and vendors for issue escalation
- Maintained documentation and ensured customer satisfaction
Education
Bachelor of Science - Computer Science
Bangalore University
01-2012
Skills
- Backup & Recovery
- IDrive, IDrive e2, RemotePC
- Incremental, Differential, Continuous Data Protection (CDP)
- Disaster Recovery (DR), Bare Metal Recovery (BMR)
- Office 365 Backup (Exchange, OneDrive, SharePoint)
- Backup validation and restore verification
- Cloud & Storage
- AWS S3 (lifecycle policies, versioning, encryption)
- Object storage concepts (multipart upload, replication)
- Storage optimization and archival strategies
- Data Handling & Validation
- Large-scale data handling (TB–PB scale)
- Data validation (checksum, hash comparison)
- Failure handling and retry mechanisms
- Data integrity and consistency verification
- Testing & QA
- Functional, Regression, Integration, UAT testing
- Backup and restore validation
- API and backend testing
- Monitoring & Support
- Root Cause Analysis (RCA)
- Performance tuning and issue resolution
- Ticketing tools: Zendesk, Jira
- Operating Systems
- Windows
- Linux
- MacOS
Timeline
Senior Support Engineer – Product Support
IDrive Software Pvt Ltd
01.2017 - Current
Associate Engineer – QA / Product Support
IDrive Software Pvt Ltd
01.2014 - 01.2017
Technical Support Engineer
Mphasis (HP Company)
01.2010 - 01.2013
Bachelor of Science - Computer Science
Bangalore University
Section name
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Declaration
I hereby declare that the above information is true and correct to the best of my knowledge. Harish Babu V
Core Strengths
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer handling
- Experience in enterprise support environments
- Ability to work under pressure and meet SLAs
- Team collaboration and mentoring
Section name
- How to make it exactly 2 pages in Word:
- Font: Calibri 11 or Arial 10.5
- Line spacing: 1.15
- Margins: Normal (1 inch)
- Keep headings slightly bold (optional)
- Avoid adding extra spacing between bullets
- If you want next level:
- I can add impact metrics (very important for senior roles)
- Or create a premium visually formatted resume (top-tier companies level)
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge. Harish Babu V