Dynamic Senior Process Associate with a strong background in financial reconciliation and team leadership. Skilled in enhancing operational workflows and mentoring peers, consistently driving improvements that lead to cost reduction and increased team performance.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Senior Process Associate
Cognizant Pvt Ltd
Hyderabad
09.2024 - Current
Roles & Responsibilities:
Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule
Preparing P&I Bank Reconciliations for US investor accounts and variances identified are analyzed, escalated and resolved as per PLS driven guidelines.
End-to-end reconciliation of bank accounts, ensuring accuracy and compliance
Managed onshore and offshore aging statements and reviews
Clearing account statements
Cleared pending reconciliations and conducted internal quality checks for all accounts
Mentored junior associates on best practices and standard operating procedures
Developed training materials, including SOPs and process mapping, for effective onboarding
Tracking and monitoring monthly investment activity
Strong knowledge and proficiency with investor accounting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc
Preparing monthly close reports &variance analysis of various investors to ensure the number are materially accurate
Analysing and resolving the issues/concerns related to the internal team members
Handling large Databases on daily basis.
Interaction with clients on regular basis for process improvement
Present we are working on Automation Reconciliation Process for clearing the Outages by Using Sunrise Recon application.
This Application Provides a user-friendly dashboard that shows the status of reconciliations and other account information
Completing tasks accurately with in deadline
Process Assistant
A P Mahesh Co-opt Urban Bank Ltd
Hyderabad
11.2019 - 04.2024
Assisted in processing customer transactions and maintaining accurate financial records.
Collaborated with team members to ensure efficient branch operations and service delivery.
Managed customer inquiries and provided timely, effective solutions to enhance satisfaction.
Supported compliance efforts by maintaining updated knowledge of banking regulations and policies.
Facilitated communication between departments to improve workflow and operational efficiency.
Participated in training new staff on bank procedures and customer service standards.
Conducted regular audits of documents to ensure accuracy and adherence to company protocols.
Organized branch events to promote community engagement and strengthen customer relationships.
Provided support to team members in resolving process-related issues.
Identified areas for improvement and recommended solutions to optimize processes.
Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
Facilitated training sessions for staff on how to use newly implemented processes effectively.
Prepared reports summarizing process performance, progress, and recommendations for optimization.
Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Commerce - Commerce
St. Francis Degree College
Hyderabad
12.2015 - 08.2018
MEC - Commerce
St. Mary’s Junior College
Hyderabad
07.2013 - 06.2015
Sri Sai Grammar High School
Hyderabad
Skills
Ms word, Excel and Office
Tally ERP9
Quick Learner
Ability to work under pressure
Time management
Self motivated
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Marwadi
Proficient (C2)
C2
Certification
Awarded as best singer in under 19 singing competition held at Ravindra Bharat in 2018.
Awarded as “Player of the Match” in cricket tournament held by St Francis Xavier Degree College for 2 consecutive years.
Certified for Gymnastic competition held in Victory Playground and L.B Stadium.