Harish Chandra Mishra

Oversee customer service and support processes and organize them to enhance customer satisfaction.

Ensuring that the company runs with legality and conformity to establish to established regulations.

Drive efficiencies for reactive and planned business.

Manage the overall operations of the property and ensure it's aesthetic upkeep.

Led efficiently front office operations of two hotels ( Lemon Tree and Red Fox Hotel), Sector-60 Gurgaon as department head.

Efficient control over rooms inventory of 258 rooms and regulating revenue targets by co-ordination with GM and sales team.

Achieved highest audit score in compliance and operations while operating with a restricted manpower.

Ensured perfect liaison with sales and finance department by achieving 100% error free billing to upkeep credit management.

Ensured least attrition rate by keeping employees motivated and ensured their timely trainings and development.

Ensured that all guest feedbacks and requests are handled by team as per set standards and act on feedbacks to ensure highest levels of guest satisfaction.

Kept effective control over In-house guest balances to ensure there is no revenue spills.

Meticulously planned daily front office operations and kept a strong hold on day to day tasks.

Daily briefings and periodic trainings to achieve budget and targets set by the organization.

Keeping a track on FO SOP's and ensures all Audit compliances are met.

Cross trained in all departments to understand day to day operations and management of tasks.

Was awarded with 'Rising star of the year' for exceeding exceeding work expectations.

Learnt all traits to become a leader through various training programs designed for management trainees.

Worked as an associate in guest services and learnt basic day to day front office operations.

Cross-trained in all 04 major departments and did 01 month specialization in front office department.