Harish Gajjeveli

Principal Financial Analyst

Infor global solutions

Hyderabad

02.2013 - Current

Assigned daily billing orders to optimize team workflow.
Maintained comprehensive knowledge of upstream processes to enhance operational efficiency.
Obtained stakeholder approvals for invoice processing, ensuring regulatory compliance.
Prepared opening balance reports for invoices to monitor financial performance.
Managed consultancy services billing across European and APAC regions, dispatching invoices promptly.
Processed invoices and generated credit notes with necessary approvals from regional owners.
Ensured accurate VAT calculations on invoices in alignment with APAC and EMEA regulations.
Conducted internal audits on invoices with exceptions across multiple countries.
Analyzed customer billing discrepancies to ensure accurate financial reporting.
Collaborated with cross-functional teams to resolve complex billing issues.
Managed customer inquiries related to billing and payment arrangements professionally.
Implemented process improvements to enhance overall billing efficiency and effectiveness.
Maintained accurate records of all customer interactions and transactions in the database.
Collaborated with other departments to ensure proper resolution of customer disputes and complaints.
Developed monthly statements and invoices for customers in accordance with contractual agreements.
Answered customer questions to maintain high satisfaction levels.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Facilitated knowledge-sharing sessions to promote continuous learning and expertise development.
Compiling weekly and monthly reports detailing team productivity
Designing operations dashboards and monitoring team metrics.
Contributed to billing transition for multiple new activities.