Harish Gorige
Hyderabad
Summary
Accomplished Scrum Master with a proven track record at Bharat Financial Inclusion Ltd, adept in Agile methodology and project management. Excelled in fostering collaboration among teams and enhancing productivity through effective sprint planning and backlog management. Demonstrated expertise in problem-solving and team management, significantly contributing to the seamless transition to Agile frameworks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scrum Master
Bharat Financial Inclusion Ltd
Hyderabad
07.2023 - Current
- Part of the transition to the Scrum framework involved working closely to understand the Agile methodology and to adapt the Scrum principles.
- Promote the agile way of working with multiple teams and people of various levels in the organization.
- Played a key role in making it possible to move to Agile Scrum methodology, and customized the QA process to support the Agile Scrum methodology.
- Monitored the scrum events on a daily basis (daily stand-ups) and ensured all the impediments were highlighted by the team.
- Liaised between developers and product stakeholders, thus ensuring quality communication.
- Help the Product Owner create a clear and valuable vision, and share it with the team and the stakeholders.
- Creates incident-related performance analysis and reporting for review by IT management.
- Mentored the peer group on the critical allocation and ensured that the operations were intact in the absence of the supervisor.
- Maintains trend data and metrics related to changes, incidents, and problems for clients and executive reporting.
- Represent the team and hold weekly meetings in case of any new environmental changes coming up.
Senior Associate
wipro
Hyderabad
10.2017 - 03.2021
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Participated in credit and collections activities.
- Coordinated support to facilitate general office operations.
- Assigned tasks to team members and monitored their progress.
- Provided direction and guidance to junior associates on complex tasks.
- Monitored office services mailbox for business support needs and requests.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Answered phones and routed voicemails to respective employees.
Education
B.com - Computers
Wesley Degree College
Telangana,HyderabadSkills
- Project Management
- Agile methodology
- Gathering requirements
- Sprint planning
- Collaboration
- Problem solving
- Dependency Tracking
- Backlog management
- Scrum frameworks
- Team Management
- Scheduling Management
Certification
- Scrum Master - PMI
Timeline
Scrum Master
Bharat Financial Inclusion Ltd
07.2023 - Current
Senior Associate
wipro
10.2017 - 03.2021
- Scrum Master - PMI
B.com - Computers
Wesley Degree College
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