Harish Gowrishankar
Bengaluru,India
Summary
Dynamic professional with a Master's in Supply Chain and a robust background in sales and customer service. Proven ability to drive customer engagement and manage CRM pipelines effectively. Skilled in digital marketing strategies, operational management, and relationship building, with experience across e-commerce, insurance and technical support sectors.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
E-commerce Sales Consultant (Part Time)
Skyetrix Enterprise
Bengaluru
05.2025 - 07.2025
- Launched and managed a D2C dropshipping store targeting the Indian market.
- Created high-converting product pages and executed Meta Ads campaigns, generating ₹90,000+ in revenue.
- Handled end-to-end operations including customer support, logistics coordination, return handling, and vendor management.
- A/B tested creatives, audience segments, and pricing strategies to improve CTR and conversion rates.
- Developed strong hands-on experience with Shopify, customer funnel behavior, and data-driven sales optimization.
Customer Service Advisor
Concentrix
Glasgow
08.2023 - 05.2025
- Generated motor and home insurance leads through inbound/outbound calls and emails, resulting in £3,000+ in daily premium quotes generated.
- Handled 50+ customer interactions daily, improving engagement and resolution times.
- Used Salesforce and CDL CQ CRM tools to manage pipeline, document interactions, and drive cross-sell conversions.
- Coordinated with underwriters to resolve policy discrepancies, process cancellations/refunds, and ensure compliance.
- Supported sales targets by identifying upsell opportunities and building trust-based relationships with clients.
- Maintained a 95%+ resolution rate and addressed objections effectively to drive client satisfaction and policy retention.
Technical Support Analyst (Graduate Trainee)
Cognizant
Chennai
12.2020 - 06.2021
- Managed 12+ project management and procurement applications, maintaining a CSAT score of 90%.
- Coordinated with project managers and directors and resolved 200+ technical issues monthly.
- Resolved system issues in purchase orders, vendor onboarding, and contract management, ensuring efficient procurement operations.
- Standardized procurement workflows by resolving recurring issues and creating a troubleshooting guide, reducing resolution times by 20%.
Procurement Assistant
PetroMech Energy Equipment
Coimbatore
04.2020 - 12.2020
- Performed weekly market research, conducted 30+ cold calls, and managed CRM to enhance sales pipeline.
- Led strategic sourcing by managing relationships with 9 key suppliers, resulting in revenue increase.
- Used data analysis to track supplier performance and KPIs, ensuring delivery on client objectives.
- Delivered a 7% cost reduction on a $150,000 order by presenting cost analyses and negotiating with vendors.
- Collaborated with a partner company to set up a warehouse near the client, which reduced maintenance costs and sped up deliveries. This initiative avoided fines and saved 3% in contract value.
Education
MSc - Supply Chain & Procurement Management
University of Strathclyde
Glasgow 01.2022 - 06.2023
B.Com - International Business
Hindusthan College of Arts and Science
06.2017 - 04.2020
Skills
- Salesforce
- CDL CQ
- Shopify
- SAP MM/S4HANA
- Meta Ads Manager
- MS Excel
- Lead Generation
- B2B Sales
- B2C Sales
- Upselling
- Client Retention
- Cold Outreach
- Communication
- Negotiation
- Problem Solving
- Objection Handling
- Stakeholder Engagement
- Time Management
LANGUAGES
English (Fluent), Tamil(Native), Malayalam (Native), Hindi (Intermediate), French(Basic)
EXTRACURRICULAR ACTIVITIES
• International Student Ambassador - Led campus tours of ~20 people and held talks to promote the university
• Member of Entrepreneurs Club – Organized events with leading entrepreneurs to deliver speeches in college.
INTERESTS
• Fitness and strength training.
• Watching documentaries (Business, History, and Psychology)
• Traveling and exploring new cultures.
• Listening to self-improvement and business podcasts.
• Playing badminton and recreational sports.
Timeline
E-commerce Sales Consultant (Part Time)
Skyetrix Enterprise
05.2025 - 07.2025
Customer Service Advisor
Concentrix
08.2023 - 05.2025
MSc - Supply Chain & Procurement Management
University of Strathclyde
01.2022 - 06.2023
Technical Support Analyst (Graduate Trainee)
Cognizant
12.2020 - 06.2021
Procurement Assistant
PetroMech Energy Equipment
04.2020 - 12.2020
B.Com - International Business
Hindusthan College of Arts and Science
06.2017 - 04.2020
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