HARISH G RAJULA
MUMBAI
Summary
Dynamic professional with a proven track record in project management and a commitment to delivering high-quality outcomes through effective leadership and team motivation. Expertise in quality improvement, training implementation, and data analysis enables the identification of client requirements and provision of exceptional service. Successfully led a team of 10 QA professionals, producing comprehensive business reports and KPIs that significantly enhanced performance metrics. Career aspirations focus on leveraging extensive experience in quality assurance and data analytics to drive organizational success and foster continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior QA Trust & Safety Dept, T&Q
ByteDance
08.2019 - Current
- Served as final arbitrator in appeal process for user-generated content on TikTok.
- Reviewed diverse media formats including images, videos, and text-based content following guidelines and policies.
- Oversaw and guided 10 QA professionals in enhancing their performance.
- Publishing weekly business reports with detailed root cause analysis.
- Publishing the KPI of moderators and QAs to the team lead. Providing an action plan to improve performance.
- Weekly calibrations call with market POC discussing trending cases on platform. Ensuring the platform’s safety.
- Setting up alignment and expectations with the partner team and in-house QAs by closely working with PQA, and the market POC.
- Regular calibration call with SQAs. Discussing RCA. 1.1 feedback to improve performance, Q&A session.
- Closely working with Partnership QA to meet partner site KPIs.
- Preparing PKTs (Product Knowledge Tests) for QAs.
- Collaborated with partnership QA on BPOs policy inquiries and case-specific queries.
- Promotion and recognition
- Promoted to QA-SME in June 2022 by clearing the IJP.
- Recognized by Bytestyle Award in “Boldly exploring” category in April 2021. This was a recognition given by helping stakeholders in policy gaps. Deep diving, conducting analysis and defining the problem statement.
Operation and Marketing Executive
Star Entertainment Pvt. Ltd
12.2017 - 07.2019
- YouTube data Scrutinizing (YouTube channel, uploading movies, updating Metadata, piracy check, and sending copyright claim)
- Understanding of 4 modes of YouTube and how it works (Public, Private, Unlisted, scheduled).
- Handling Vimeo channel to uploading content and maintaining in private mode.
- Data analysis on S-VOD, T-VOD, and A-VOD.
- Updating movie Metadata via IMDb.
- Providing Tags to increase Channel Growth.
- Creating emailers of movies for promoting.
- Communicating with TV channels and getting contact details of content acquisition
- Maintaining and managing Hard drives and data management of Hard drives.
Education
Master of Arts - Entertainment Media & Advertising
Ramniranjan Jhunjhunwala College
01.2017
Bachelor of Mass Media - undefined
Lala Lajpatrai College
01.2014
H.S.C - Commerce
S.I.W.S College
01.2011
S.S.C - undefined
Holy Cross High School
01.2009
Skills
- Quality Improvement
- Training implementation
- Advance Excel
- Data analytical skills
Certification
Google Ads Apps Certification by Skillshop Google training platform. Certificate ID. 260560057
Interests
Swimming, gyming, running
Internships
- Company: Vakttra activation Pvt LTD, Mumbai MH (3 Months internship)
- Client Servicing Executive
- Have a good knowledge on how to make a professional looking power point presentation.
- Made presentation for clients.
Timeline
Senior QA Trust & Safety Dept, T&Q
ByteDance
08.2019 - Current
Operation and Marketing Executive
Star Entertainment Pvt. Ltd
12.2017 - 07.2019
Bachelor of Mass Media - undefined
Lala Lajpatrai College
H.S.C - Commerce
S.I.W.S College
S.S.C - undefined
Holy Cross High School
Master of Arts - Entertainment Media & Advertising
Ramniranjan Jhunjhunwala College
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