Harish K
Bengaluru
Summary
Experienced Operations Manager with over 03 years in the banking sector. Proven track record in optimizing processes, managing teams, and enhancing operational efficiency. Adept at implementing strategic initiatives, ensuring regulatory compliance, and driving continuous improvement to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
Bridge Fintech Solutions Pvt Ltd (Finzy)
Bengaluru
07.2021 - Current
- Collaborated with cross-functional teams to achieve organizational goals.
- Prioritized and organized tasks to effectively meet service objectives.
- Performed daily responsibilities with accuracy and efficiency.
- Received management recognition for outstanding customer service.
- Resolved customer inquiries and issues to enhance satisfaction.
Team Leader
Grassroots
10.2019 - 07.2020
- Collaborated with cross-functional teams to achieve organizational objectives.
- Prioritized and organized tasks to efficiently meet service goals.
- Executed daily responsibilities with precision and efficiency.
- Earned recognition from management for exceptional customer service.
- Addressed customer inquiries and resolved issues to boost satisfaction.
Team Leader
ISON BPO
12.2018 - 09.2019
- Implemented strategies to seize new business opportunities.
- Set clear expectations for employees and provided guidance as needed.
- Maintained positive relationships with staff and management.
- Promptly addressed customer needs with efficiency.
- Performed quality assurance tasks and offered feedback for improvement.
- Delegated tasks effectively to boost team productivity.
Trainer
Aegis
11.2016 - 12.2018
- Resolved participant issues promptly during training sessions.
- Developed practical training programs to enhance skills and knowledge.
- Monitored and evaluated training activities for effectiveness.
- Designed training materials for new hires to integrate them into the organization.
- Trained top talent to fill key roles and boost productivity.
- Coordinated recruitment and placement for training program participants.
- Conducted training classes on product features, client tools, and processes.
- Developed assessment tests to measure trainees' understanding of course content.
CSA
Aegis
07.2015 - 11.2016
- Analyzed customer complaints and service trends to address systematic issues.
- Identified continuous improvement opportunities for personal, departmental, and organizational growth.
- Enhanced customer satisfaction by resolving issues with expert and friendly service.
- Supported the sales team to drive growth and development.
- Managed billing procedures, processed payments, and assisted with payment options.
CSA
Serco global services
07.2012 - 08.2013
- Collaborated with cross-functional teams to meet organizational goals.
- Prioritized and organized tasks to efficiently achieve service objectives.
- Executed daily duties with accuracy and efficiency.
- Received recognition from management for outstanding customer service.
- Assisted with customer inquiries and resolved questions to enhance satisfaction.
Education
B Com - Accounting and Finance
MITS
MangaloreSkills
- Process management
- Leadership skills
- High organized
- Focused on results
- Customer Retention
- Business Development
Certificates Achievements
- Rewarded as Best Team leader for overall performance.
- Got Certificate for Zero% shrinkage and attrition on floor
- Rewarded as Best Quality Topper for consecutive 3 months.
Personal Information
- Father's Name: Krishnamurthy
- Date of Birth: 09/14/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Kannada
- Hindi
Disclaimer
I hereby declare that the above details furnished by me are true to the best of my knowledge.
Timeline
Operations Manager
Bridge Fintech Solutions Pvt Ltd (Finzy)
07.2021 - Current
Team Leader
Grassroots
10.2019 - 07.2020
Team Leader
ISON BPO
12.2018 - 09.2019
Trainer
Aegis
11.2016 - 12.2018
CSA
Aegis
07.2015 - 11.2016
CSA
Serco global services
07.2012 - 08.2013
B Com - Accounting and Finance
MITS
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