Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Harish K

Software Tester
Bengaluru

Summary

Dynamic professional with a proven track record at Cognizant Technology Solutions, excelling in issue resolution and cross-functional teamwork. Enhanced customer satisfaction through strategic communication and project management. Skilled in software testing and adept at fostering collaboration, driving productivity improvements, and completing end to end testing before the ETA.

Overview

6
6
years of professional experience

Work History

Associate

Cognizant Technology Solutions, CTS
05.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Senior Process Specialist

Affirmdata
09.2020 - 05.2022
  • Coordinated with stakeholders to gain input on project requirements and establish realistic timelines for completion.
  • Optimized resource allocation through data-driven analysis, ensuring maximum return on investment for projects undertaken.
  • Enhanced communication between departments by establishing regular review meetings focused on progress updates and knowledge sharing sessions, fostering a culture of collaboration across the organization.
  • Created comprehensive documentation of processes to ensure consistent execution across teams.

Process Specialist

Altisource Portfolio Solutions
11.2019 - 09.2020
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.

Education

B.Tech - Mechanical Engineering

Aditya College of Engineering
Madanapalle, India
04.2001 -

Skills

    Software Testing

    CRM Testing

    Basic SOQL

    Preparing reports

    Management support

    Issue resolution

    Cross-functional teamwork

    New hire training

Accomplishments

  • Supervised team of 7 members for 1.5 years and delivered reports to client and handled compliance operations effectively. Received extra miler award due to excellent team management, work flow management and reporting management skills.
  • Always delivered the testing features with high quality and awarded top ratings.

Software

Salesforce CRM Testing

Aspen CRM

ValGenesis for OQ Execution

Azure Devops - Test Case Management and Defect Tracking

ServiceNow - Tracking Incidents and Incident Handling

HP ALM

JIRA

Timeline

Associate

Cognizant Technology Solutions, CTS
05.2022 - Current

Senior Process Specialist

Affirmdata
09.2020 - 05.2022

Process Specialist

Altisource Portfolio Solutions
11.2019 - 09.2020

B.Tech - Mechanical Engineering

Aditya College of Engineering
04.2001 -

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Harish KSoftware Tester