HARISH KALBHOR
Pune
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Aman Kia ( Dhriti Automotive LLP )
Pune
05.2024 - Current
- Managed daily operations of service department and ensured smooth workflow.
- Supervised service team and provided guidance on best practices.
- Coordinated customer service interactions and resolved client concerns promptly.
- Developed maintenance schedules and ensured timely vehicle servicing.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Service manager
Ishanya Hyundai
Pune
07.2023 - Current
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
- Developed customer service scripts to ensure consistent customer service across all customer service channels.
- Trained and mentored new customer service agents in airline procedures and customer service best practices.
- Developed a customer service dashboard to visually represent customer service metrics in real-time.
- Trained and supervised junior staff on customer service protocols, resulting in improved customer service standards.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
COTECH
Unnati vehicle Pvt. Ltd.
Pune
07.2014 - Current
- COTECH - coordinating Technician. (Course completed of two months in Chennai RIPL Plant).
- Am certified COTECH INDIA Diagnosis, coordination with Renault technical team.
- Handling/conducting In dealer training programs for Technician, floor supervisor & final inspector.
Service advisor
Europa auto pvt. Ltd.
Pune
03.2013 - Current
- Handling customers, for their service schedule with proper explanation about the work to be carried out/work performed on the vehicle, with Skoda SOP's.
- As I was certified service advisor in one year, have all the three levels for the same.
- But due to some reason our company shutdown & the reason we left.
Service supervisor
Carnation Ltd.
Pune
02.2012 - Current
- Job allocation, with priority wise to technicians.
- Coordination with Service advisor for additional estimate.
- Clear communication with SA for the Job completion as committed.
Floor supervisor
Pashankar Auto Pvt. Ltd.
Pune
01.2010 - Current
- Monitored performance of team members to develop optimization plans.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
Workshop coordinator (master technician)
Dhone wheels Pvt. Ltd. (KIA)
Pune
09.2019 - 06.2023
- Handling all the diagnosis concern, coordinate with KMI (KIA MOTORS INDIA) team for any critical cases.
- Floor handling with all new products & technical campaign/update to down line team.
- Conducting In dealer training programs for all service staff (Technical/new features & hands on the features).
Training GM
Chacan Plant MH India
Pune
12.2008 - 12.2009
Education
SSC -
ARMY PUBLIC SCHOOL AMRITSAR
Amritsar07.2008
ITI -
Dayanand Industrial training centre
Amritsar07.2008
TRAINING -
ARMY SCHOOL AMRITSAR CATT
Amritsar05.2005
Skills
- Microsoft Outlook
- Coordinating
- Skype
- Microsoft Office
- Planning
- Accounting
- Social Media
- Management
- Time Management
- Microsoft Word
- Microsoft PowerPoint
- Writing
- Microsoft Excel
- Google Drive
- Supervisor
- Communications
- Customer Service
- Dashboard
- Customer service excellence
Languages
- English
- Hindi
- English
Certification
Renault Co-tech 18th batch
Timeline
Service Manager
Aman Kia ( Dhriti Automotive LLP )
05.2024 - Current
Service manager
Ishanya Hyundai
07.2023 - Current
Workshop coordinator (master technician)
Dhone wheels Pvt. Ltd. (KIA)
09.2019 - 06.2023
COTECH
Unnati vehicle Pvt. Ltd.
07.2014 - Current
Service advisor
Europa auto pvt. Ltd.
03.2013 - Current
Service supervisor
Carnation Ltd.
02.2012 - Current
Floor supervisor
Pashankar Auto Pvt. Ltd.
01.2010 - Current
Training GM
Chacan Plant MH India
12.2008 - 12.2009
SSC -
ARMY PUBLIC SCHOOL AMRITSAR
ITI -
Dayanand Industrial training centre
TRAINING -
ARMY SCHOOL AMRITSAR CATT