Python programming
Harish Kumar
Associate Consultant |Digital Workplace Automation |Data Science| AI | Machine learning| Deep Learning| Computer Vision| AWS Cloud
Hyderabad,Telangana
Summary
Experienced Professional with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed with planning and deployment. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Senior Associate Consultant
Tata Consultancy Services Pvt Ltd
1 2011 - Current
- Championed a data-driven culture within the organization, promoting the value of analytics for informing decision-making at all levels.
- Presented findings and recommendations to executive leadership, influencing strategic decisions with clear communication of complex analyses.
- Transformed raw data into actionable insights by utilizing advanced statistical methods, effectively guiding business strategy with empirical evidence.
- Informed decision-making among stakeholders by presenting data-driven findings from comprehensive workplace analyses in clear, concise reports.
- Established long-lasting client relationships based on trust and effective communication throughout each phase of the consultation process.
- Conducted regular audits of IT infrastructure, identifying areas for optimization and implementing targeted upgrades as needed.
- Established proactive maintenance schedules for hardware and software components, minimizing system downtime and ensuring peak performance.
- Streamlined IT processes for improved productivity and reduced downtime.
- Monitored costs and optimized cloud deployment expenses against business needs.
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
- Optimized cloud resource usage through continuous monitoring and cost analysis.
Sr.Technical Analyst
Sitel India
12.2005 - 02.2010
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Developed strong relationships with customers through consistent follow-up on open tickets and proactive communication around known issues or outages.
Education
Bachelor Of Computer Application - Computer Systems Networking and Telecommunications
University of Madras
01.2001 - 01.2004
PGP-DSAI - Data Science & AI |Machine Learning| Deep Learning
Accredian
08.2023 - 01.2024
Master of Business Administration (MBA) - Project Management
Sikkim Manipal Institute of Technology - SMU
01.2011 - 01.2013
Skills
NumPy
Certification
Microsoft Certified Solutions Associate (MCSA) - Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCareer advancementTeam Building / Company RetreatsQuote
“Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.”
Helen Keller
Software
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
Tamil
Intermediate (B1)
Interests
Music
Painting
Travelling
Videogame
Websites
Timeline
PGP-DSAI - Data Science & AI |Machine Learning| Deep Learning
Accredian
08.2023 - 01.2024
Master of Business Administration (MBA) - Project Management
Sikkim Manipal Institute of Technology - SMU
01.2011 - 01.2013
Sr.Technical Analyst
Sitel India
12.2005 - 02.2010
Bachelor Of Computer Application - Computer Systems Networking and Telecommunications
University of Madras
01.2001 - 01.2004
Senior Associate Consultant
Tata Consultancy Services Pvt Ltd
1 2011 - Current
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