Harish Kumar
New Delhi
Summary
Senior IT Manager with 15+ years of experience designing, implementing, and supporting enterprise IT infrastructure across Microsoft Cloud, Cybersecurity, Identity Management, Endpoint Management, and Hybrid Environments. Experienced in managing end-to-end IT operations including Microsoft 365 administration, Exchange Online, Azure, Entra ID, Intune, Active Directory, Microsoft Defender, Microsoft Purview, endpoint security, IT governance, disaster recovery, and vendor management. Successfully delivered more than 30 enterprise cloud transformation projects across Commercial, GCC, GCCH, Education, and highly regulated environments while leading technical teams, managing customer relationships, and ensuring secure, compliant IT operations. Passionate about improving operational efficiency through automation, AI-enabled workflows, Power Platform, and modern cloud technologies.
Overview
1
1
Certificate
14
14
years of professional experience
Work History
Senior IT Manager
GoldenFive LLC
04.2022 - Current
- Lead enterprise Microsoft Cloud and Cybersecurity projects for customers across Commercial, GCC, GCC High, and Education environments.
- Lead Microsoft cloud migration projects.
- Lead Microsoft 365, Azure, Exchange Online, Intune, Defender, Entra ID and Purview projects.
- Design secure cloud architectures for enterprise customers.
- Manage enterprise cybersecurity implementations.
- Design Identity & Access Management solutions.
- Lead technical teams and mentor engineers.
- Serve as highest technical escalation point.
- Prepare RFPs, RFIs and technical proposals.
- Coordinate with Microsoft, vendors and customer leadership.
- Develop implementation documentation and operational runbooks.
- Drive PowerShell automation and operational improvements.
- Delivered 30+ enterprise cloud transformation projects, enhancing customer cloud capabilities.
- Designed secure Microsoft 365 environments for US Government contractors.
- Implemented Microsoft Defender XDR, Microsoft Intune, Microsoft Purview and Azure Virtual Desktop solutions.
- Secured over $1 million in Microsoft funding and incentives, enabling customer project advancements.
- Negotiated approximately $300,000 in Microsoft customer refunds.
- Delivered projects on or ahead of schedule without production downtime.
- Received excellent customer feedback for project delivery and technical leadership, affirming commitment to quality.
Exchange Administrator
Affluent Global Services
04.2022 - 04.2023
- Delivered Exchange Online administration.
- Supported Microsoft 365 enterprise environments.
- Managed Azure AD and Identity services.
- Trained newly hired engineers on Microsoft technologies.
- Engaged with client Infosys on projects
Technical Lead Specialist – Microsoft 365
Mindtree
08.2021 - 04.2022
- Led Microsoft 365 support operations to resolve user issues and enhance service delivery.
- Managed technical escalations to ensure timely resolution of critical incidents.
- Guided engineers in developing technical skills to improve team capability and response times.
- Supported Exchange Online, Identity and Security technologies.
- L&T Group – Microsoft Client
Senior Escalation Engineer – Microsoft Office 365
Concentrix
07.2019 - 08.2021
- Member of Microsoft's Premier Exchange Online support team.
- Specialized in Exchange Online.
- Azure AD Connect.
- Identity Management.
- Security & Compliance.
- Microsoft
Technical Solution Engineer
Velcode Solutions Pvt. Ltd.
12.2017 - 07.2019
- Exchange administration.
- Active Directory support.
- Enterprise troubleshooting.
- Microsoft infrastructure support.
Technical Support Engineer
Touchstone Infotech
10.2015 - 12.2017
- Provided technical support for Exchange server issues.
- Microsoft server administration.
- Active Directory administration.
Tier 2 Escalation Engineer
Quatrro Global Services Pvt. Ltd.
03.2013 - 10.2015
- Assisted enterprise clients with technical issues.
- Managed exchange server administration tasks.
- Identity management.
Support Associate
Wipro BPO
05.2012 - 03.2013
- Assisted in network support to maintain connectivity.
- Offered customer technical support to resolve technical inquiries.
- Facilitated incident resolution to address customer concerns.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
01-2012
Senior Secondary - CBSE
01-2009
Skills
- Microsoft Cloud
- Microsoft 365
- Exchange Online
- Azure
- Azure Virtual Desktop
- Microsoft Entra ID
- Microsoft Intune
- Identity and Access Management
- Active Directory
- Hybrid Identity
- Azure AD Connect
- ADFS
- Multi-Factor Authentication (MFA)
- Privileged Identity Management (PIM)
- Role-Based Access Control (RBAC)
- Conditional Access
- Self-Service Password Reset (SSPR)
- Endpoint Management
- Cybersecurity & Compliance
- Microsoft Defender XDR
- Microsoft Defender for Office 365
- Microsoft Defender for Endpoint
- Microsoft Purview
- Data Loss Prevention (DLP)
- Email Security
- Microsoft Information Protection
- Application Packaging & Deployment
- Windows Autopilot
- Windows Hello for Business
- BitLocker
- Microsoft LAPS
- Mobile Device Management (MDM)
- Mobile Application Management (MAM)
- Automation & AI
- PowerShell Automation
- Workflow Automation
- Process Improvement
- Migration
- BitTitan
- Quest Migration Manager
- Monitoring
- Zabbix
- Veeam Backup & Replication
- Veeam Backup for Microsoft 365
- Azure Networking
- Azure Backup
- Azure Firewall
- Azure Migrate
- Universal Print
- DNS
- DHCP
- Disaster Recovery
- Business Continuity
- IT Operations
- IT Service Management
- IT Asset Management
- Vendor Management
- Ticket Management
- User Administration
- Software Deployment
- Remote Support
- Ticketing Systems
- ServiceNow
- DFM
- TD SYNNEX
- Ingram Micro
- Microsoft Direct CSP
- Technical Documentation
- Technical Training
- IT Policy Management
- Incident Management
- Change Management
- Problem Management
- ChatGPT
- AI Productivity Tools
- SPF
- DKIM
- DMARC
- Attack Surface Reduction Rules
- Secure Score
- Compliance Policies
- Software Deployment
- Technical Documentation
- Technical Training
- IT Policy Management
- Incident Management
- Change Management
- Problem Management
Certification
- SC-100, Microsoft, Microsoft Cybersecurity Architect
- SC-200, Microsoft, Microsoft Security Operations Analyst
- AZ-305, Microsoft, Azure Solutions Architect Expert
- AZ-700, Microsoft, Azure Network Engineer
- AZ-140, Microsoft, Azure Virtual Desktop
- AZ-104, Microsoft, Azure Administrator Associate
- AZ-900, Microsoft, Azure Fundamentals
- MS-100, Microsoft, Microsoft 365 Identity & Services
- MS-900, Microsoft, Microsoft 365 Fundamentals
- Veeam Backup for Microsoft 365, Veeam
- Veeam Disaster Recovery Expert, Veeam
Timeline
Senior IT Manager
GoldenFive LLC
04.2022 - Current
Exchange Administrator
Affluent Global Services
04.2022 - 04.2023
Technical Lead Specialist – Microsoft 365
Mindtree
08.2021 - 04.2022
Senior Escalation Engineer – Microsoft Office 365
Concentrix
07.2019 - 08.2021
Technical Solution Engineer
Velcode Solutions Pvt. Ltd.
12.2017 - 07.2019
Technical Support Engineer
Touchstone Infotech
10.2015 - 12.2017
Tier 2 Escalation Engineer
Quatrro Global Services Pvt. Ltd.
03.2013 - 10.2015
Support Associate
Wipro BPO
05.2012 - 03.2013
Bachelor of Science - Information Technology
Sikkim Manipal University
Senior Secondary - CBSE
Blog
https://365cloudit.com/