Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
CORE COMPETENCIES
HOBBIES
PERSONAL DETAILS
Timeline
Generic

HARISH KUMAR J

Bengaluru

Summary

Dynamic individual with hands-on experience in sales / renewals quoting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Sales Admin Specialist 2

Juniper Networks
05.2022 - Current
  • Collaborated with sales team members on strategies for successful renewal campaigns.
  • Maintained accurate records of customer renewals and contracts.
  • Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
  • Identified opportunities for customers to upgrade their products or services during the renewal process.
  • Responded promptly to customer inquiries regarding their renewal status or any other related issues.
  • Processed renewal orders in a timely manner according to company standards.
  • Managed customer renewals and account updates, including contact information, payment methods, product quantity.
  • Provided technical support for customers who encountered difficulties during the renewal process.
  • Developed the Inspection Backlog Report to ensure consistent and high-quality support for devices covered under service contracts.

Senior Renewal Contracts Administrator

NTT India GDC Private Limited / Infosys BPM Limited
10.2018 - 05.2022
  • Based on previous year maintenance contract, fetch Cisco or Non-Cisco vendor quotes (Singapore Region)
  • Working on CISCO Deals - Run the costing in CISCO tools (DD/NTT Accessed Tool) to fetch cost report.
  • Working on Non Cisco deals – Request quotation from vendor
  • Prepare detailed P&L based on cost confirmed by vendor to determine price and set standard margins.
  • Submit quotation to client with detailed summary of Pricing, itemized Inventory along with Terms & Conditions.
  • Interaction with clients via phone calls regarding price negotiation and explanation of product/services, if required.
  • Upon securing PO (Purchase Order) from client, provide booking instruction to FINOP S Team for Uploading Order.
  • Issue PO (Purchase Order) to vendor (Cisco/Non Cisco) for rendering services.
  • Once deal is booked activate SAW (Service Activation Worklist)
  • Key Result Areas:

Senior Analyst

Oracle India Pvt Ltd
07.2017 - 10.2018
  • Resolves process related queries from team members Co-coordinating the daily activities of the process and setting priorities to ensure task completion.
  • Uses individual knowledge and skills to develop team members.
  • Worked in Service Contract process for HW transaction.
  • Resolves escalations relating to process raised by customers other process stakeholders and escalates to Manager as appropriate should be flexible to work in shifts.
  • Build a healthy team environment by building a personal rapport with team members organizing fun team activities and creating team bonding.
  • Ensure that the product pricing, discounts, service charge, shipping charge, maintenance charge match as per the company norms.
  • Ensure compliance of all the documents from legal perspective & where required engage the Legal/Revrec teams for a smooth flow of the documentation.
  • Reviewing any Customer’s changes to the Standard Terms & conditions and identifying those that conflict with company’s policy.
  • Creation of customer Ids that includes reseller, sold-to and end user ids in C A R tool.
  • Created quote will be converted into orders and discounts will be applied based upon the type of order that we created. Any change is required it will be done in GSI tool.
  • Creating sales order (Ordering document/budgetary quotations) in GSI tool with reference to customer PO by manually entering in GSI using Oracle tools of pricing and approvals.
  • Enhancing process knowledge by effective contribution towards documenting End to End business process.
  • Global quote to order is GFIC's one point contact that provides quotations and books Direct and In-Direct Deals coming from across the globe for VADs, Partners, Contract Specialists, Sales Reps and the Customer for Line of Business

Senior Pricing Associate -2

Convergys India Services Pvt. Ltd
05.2015 - 05.2017
  • Booking the orders for the products, which are ordering by the end customers.
  • This involves scheduling a conference call with the sales and technical teams
  • Leading the conversation, asking probing questions to get the information needed
  • To produce an accurate quote and SOW.
  • Quoting or pricing for products and services. The products like Communication Manager, Call Management Server, Work Force Optimization, Experience Portal, Callback Assist Application etc.
  • Creation of statement of work (SOW) which included pricing breakdown of the products, timeline of the project, customer details, shipping to address etc.
  • Handling client escalation & ensuring that all Special Bid Requests are completed within TAT.
  • Quotation creation using SAP tool.
  • Validation of customer agreements, Signed contracts, Statement of work etc...
  • Validating Purchase order to match with SAP and upload for billing and validating the discount approvals.
  • Make changes on Quote & Billing as per customer requirement.
  • Review the Invoice and PO with the SAP contract created.
  • Update all the relevant documents on the client SharePoint.
  • Handling client calls and providing e-mail and chat support.
  • Responsibility

Customer Support Executive

CEM Solution Private Ltd
02.2014 - 02.2015
  • Dealing with VIOP Tele products and pharmaceutical products.
  • Maintain customer database or order history
  • Placing the orders on behalf of customers.
  • Resolving the customer enquiries.
  • Providing order/quote status to customers.
  • Customer support through Calls, Chats and Email.
  • Responsibility

Education

B.B.M - Finance

First Grade College Vijaya Nagara
Bengaluru, India
05-2013

12th (PUC) - Commerce

RPA College Rajaji Nagar
Bengaluru, India
01.2010

SSLC -

Shree Manjunatha High School
Bengaluru, India
01.2008

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Technical communication
  • Root-cause analysis
  • Quality assessment
  • Supply management
  • Emergency response
  • Resource allocation
  • Technical troubleshooting
  • Coaching and mentoring
  • Knowledge sharing
  • Process optimization
  • Business reporting
  • Team performance improvement
  • Multitasking Abilities
  • Task prioritization
  • Data analysis
  • Process analysis
  • Teamwork
  • Adaptability
  • Inventory management

PERSONAL DETAILS

Languages Known: English, Telugu, Tamil and Kannada

CORE COMPETENCIES

  • SAP Experience & Knowledge
  • Sales Force Dot Com (SFDC)
  • Quote Preparation (CPQ)
  • Negotiation (Vendor & Client)
  • Purchase Operations (OMW /VBO)
  • Service / Contract Activation
  • Quarter End Closure
  • SOW creations

HOBBIES

Cricket, Table Tennis, Carom, Cartoon drawings

PERSONAL DETAILS

I hereby, declare that the above furnished details are true to the best of my knowledge. 

Date: 

Place: Bengaluru 

Harish Kumar J

Timeline

Sales Admin Specialist 2

Juniper Networks
05.2022 - Current

Senior Renewal Contracts Administrator

NTT India GDC Private Limited / Infosys BPM Limited
10.2018 - 05.2022

Senior Analyst

Oracle India Pvt Ltd
07.2017 - 10.2018

Senior Pricing Associate -2

Convergys India Services Pvt. Ltd
05.2015 - 05.2017

Customer Support Executive

CEM Solution Private Ltd
02.2014 - 02.2015

B.B.M - Finance

First Grade College Vijaya Nagara

12th (PUC) - Commerce

RPA College Rajaji Nagar

SSLC -

Shree Manjunatha High School

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HARISH KUMAR J