HARISH KUMAR MALIK

• Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
• Maintained accurate records for tracking progress and performance of team members.
• Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
• Coordinated with other departments to ensure smooth flow of work processes and communication.
• Provided training and guidance to team members on operational procedures and best practices.
• Collaborated with senior leadership on strategic initiatives related to operations.

• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Managed daily operations of sales department, including supervision of staff members.
• Maintained accurate records of all transactions between customers and company representatives.
• Collaborated with marketing team to create promotional materials for target customers.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Achieved company growth and brand development through market expansion and sales.
• Established new accounts and serviced existing accounts maintaining professional relationships.

• Monitored staff performance and provided feedback on areas of improvement.
• Maintained accurate records of customer orders, invoices, and payment information.
• Organized training sessions for new employees on operational procedures.
• Actively participated in cross-functional meetings to discuss current projects.
• Tracked inventory levels and placed orders as needed to maintain optimal stock levels.

• Reviewed and reconciled accounts payable and receivable records.
• Performed bank reconciliations on a regular basis.
• Generated monthly profit and loss statements for review by senior management.
• Maintained accurate record keeping of all financial transactions.
• Prepared monthly financial reports for the management team.
• Managed accounts payable and receivable, improving payment cycles and maintaining vendor relationships.

• Resolved customer complaints in a timely manner.
• Supervised ticketing staff, ensuring that customer service was of the highest quality.
• Ensured compliance with applicable laws and regulations concerning ticket sales, including age restrictions and capacity limits.
• Collaborated with vendors to negotiate pricing for tickets and services related to events.
• Provided technical support to staff on ticketing system software.
• Maintained accurate records of all ticket sales transactions.
• Conducted ticket inventory sales, marketing, fulfillment, and distribution for concerts and sports events.
• Compiled pricing, holds, and presale breakdown grids and oversaw event inventory while working in conjunction with local box office staff.

· Worked in Ticketing Department to Handling Corporate Clients and walking clients also. Providing best airfare and complete travel services.

· Conducted research on emerging trends within industry and capitalized on finds to develop new products, services, and strategies.

· Trained admin support team on new processes and commitment to quality

and customer satisfaction.

Worked Auditing of all the Bookings made by Team. It was totally AQC task

Managed internal communications to enhance staff accountability for priorities.

Executed quality control checks on every PNR, identifying errors effectively.

Collaborated with Sales, Ticketing, Refund, and Exchange Teams to develop incentive programs.

Utilized Amadeus and Sabre tools to streamline ticketing processes.

Optimized client and data communications through implementation of automated office systems.

Managed daily ticket checks and bookings for Condor Flights and Lufthansa German Airlines.

Utilized Amadeus software to enhance backend operations for Lufthansa Airlines worldwide data.