Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Machines Handled
Timeline
Generic
Harish Lalwani

Harish Lalwani

Gandhidham

Summary

Service Manager with expertise in mechanical service operations and parts procurement. Focused on enhancing customer satisfaction through efficient and high-quality service delivery. Demonstrated ability to resolve problems effectively and improve workflow efficiencies, resulting in increased customer satisfaction rates. Strong background in business operations, staff management, and automotive repair procedures.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Automotive Service Manager

Shantinath Motors Private Limited
GANDHIDHAM
10.2019 - Current
  • Negotiated agreements to resolve conflicts, benefiting all involved parties.
  • Enhanced operational efficiency and productivity through application of new skills.
  • Organized team communications and prepared information for effective meetings.
  • Promoted a safe work environment by adhering to regulations and policies.
  • Analyzed issues and provided practical solutions based on data reviews.
  • Implemented strategies that increased customer satisfaction through focused problem resolution.
  • Mentored new employees, offering insights into various company programs.
  • Assisted in resolving warranty claims between customers and manufacturers.

Warranty Head

Cargo Motors Private Limited
GANDHIDHAM
07.2018 - 09.2019
  • Resolved problems, improved operations and provided exceptional service.
  • Managed team of employees, training and professional growth of employees.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with customers to understand needs and provide excellent service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Mechanical Maintenance Engineer

Safari Company Private Limited
Zanzibar
04.2013 - 07.2018
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Established and monitored maintenance protocols to deliver reliable service.
  • Brainstormed with product designers to implement and refine new manufacturing processes.
  • Analyze manufacturing process and identify areas for improvement.
  • Evaluate processes for operational and cost efficiency.
  • Troubleshoot processes to reduce rates of errors, breakages, and sub-standard Production.
  • Evaluate In House electromechanical maintenance during the breakdown of Machine.
  • Create protocols for regular maintenance, inspection, and service to optimize machinery function and to avoid breakdowns.
  • Carried out In House maintenance of Molds, motors as well as Pumps.
  • Create daily production reports.

Automotive Service Manager

Cargo Motors Private Limited
Anjar
07.2012 - 03.2013
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managing service strategy according to technician & service vehicles.
  • Maintain service business record & create monthly workshop report for profit-loss.

Education

Bachelor of Science - Mechanical Engineering

Global Institute Of Technology
Jaipur, Rajasthan
01.2012

High School Diploma -

Gujarati Sr Sec School
Ajmer, Rajasthan
01.2007

Skills

  • High-quality customer service
  • Technical documentation and reporting
  • Planning and undertaking scheduled maintenance
  • Supervising engineering technical staff
  • Problem solving
  • Diagnosis faults
  • Repairing equipment
  • Technical documentation expertise
  • Effective stress management
  • Effective technical skills
  • The ability to work under pressure
  • Analytical thinking
  • Commercial awareness
  • Collaborative teamwork
  • Communication skills

Personal Information

Marital status: Married

Address: Plot No. 32-33, Keshav Homes, Near Ramada Hotel, Shinay

Gandhidham , Gujarat 370205

Certification

  • L0 and L1 level training certified from JCB

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1

Machines Handled

  • Backhoe loaders
  • Excavators
  • Wheel Loaders
  • Injection Moulding Machines
  • Blow machines
  • Utilities

Timeline

Automotive Service Manager

Shantinath Motors Private Limited
10.2019 - Current

Warranty Head

Cargo Motors Private Limited
07.2018 - 09.2019

Mechanical Maintenance Engineer

Safari Company Private Limited
04.2013 - 07.2018

Automotive Service Manager

Cargo Motors Private Limited
07.2012 - 03.2013

Bachelor of Science - Mechanical Engineering

Global Institute Of Technology

High School Diploma -

Gujarati Sr Sec School

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Harish Lalwani