Harish Mahto

Customer Technology Solution Specialist Senior SAFe Agile Certified PMP Certified +91-9891318152 harish20aprl@gmail.com A dynamic and result-oriented business professional with a strong customer focus and a breadth of over 17+ years of Experience in business & Information Technology. Currently working as Specialist Senior – Customer Solution – Delhi, North & East India with FedEx Express TSCS India Pvt Ltd. Profile Summary Core Competency Almost 17+ Years of allover experience in IT & IT Enabled Operation’s. Work with DATA to Compare the business performance with the actual data analysis. Perform statistical analysis for automation performance on different segments in business Experience in logistics and the IT implementation in the e-Commerce vertical using web services & EDI. Manage vendors (Accenture, Qode Next and Spark Solution) in rolling out & implementation of tool at customer’s end/maintenance contract to the provision of agreed quality service and support Drive adoption of FedEx technology in support of technology initiative. Measure team KPI and provide valuable input to the team member to enhance the KPI. Provide training to the team member for new applications & services. Also, work as a buddy coach for few team member to support their BAU activities. Assist sales resource to identify the technology solution that adds value to customer’s business with appropriate value proposition. Test individual module in SOAP UI/FedEx applications to provide feedback to the development team for UI/application enhancement. Adherence & Contribution to process improvements, Prepare/Analyze/ Review system documentation Analysis of requirements and consult the customer’s Develop team to integrate FedEx API with their applications. Customer Technology Consultation Evaluating Solutions Project Management Vendor Management Time Management Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

• Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Collaborated with team of 22 in the development of FedEx Business Tool and successfully implemented at all India customers.
• 1st FedEx Culture Coin Winner -Oct'22
• 1st FedEx Culture Week Winner -May'23
• Bravo Zulu Award winner Recognized by Sales MD and Worldwide Sales Manager - Aug'21.
• Pride Award winner .Recognized by Sales MD and senior manager for support to Sales - Feb'19
• Bravo Zulu Award winner Recognized by IT MD to Lead CSB5 Project and Rollout for All India customers - Oct'19.
• Bravo Zulu Award winner Recognized by Sales MD and Worldwide Sales Manager -May'17
• TNT Cyber-attack Recovery major Contribution in all India and Recognized by VP IT MEISA Region - Dec'17
• Pride Award winner .Recognized by Sales MD and senior manager for support to Sales - Feb'16
• Pride Award winner .Recognized by Sales MD and senior manager for support to Sales - Jun'15
• Pride Award winner .Recognized by Sales MD and senior manager for support to Sales - Jun'14