Harish Marka

Over 5.5 years of professional IT extensive experience of which 3.9 years of hands on experience in Salesforce CRM platform as an Administrator. Experience in Configuration, Customization, Implementation and Support Activities of Salesforce CRM. Experience on various salesforce.com standard objects.

• Implemented Security and Sharing Rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Proficiency in administrative level tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Rollup Summery Fields, Validation rules, OWD, Sharing Rules and Security Model.
• Extensive work experience in designing Custom Objects, Custom Fields, Record Types, Page Layouts, Custom Tabs, Custom Reports, Report Charts, Report Folders and Report Extractions to various formats.
• Configured the Assignment Rules, Auto-Response Rules and Escalation Rule etc and Email To Case and Web To Case etc. Working experience on Custom Settings and Custom Labels.
• Experience in Lightning App Builder, Lightning Process Builder and Lightning Design System. Extensive experience in data migration using Apex Data Loader and Data Import Wizard. Extensive experience in querying salesforce.com database using SOQL & SOSL queries using Force.com.
• Extensive experience with various Salesforce deployment methodologies including Change Sets. Extensive Experience of Agile Scrum Methodology of software engineering processes.
• Excellent team player, quick learner with good communication skills and troubleshooting capabilities, Enthusiastic in learning and upgrading technical skills.
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.