Harish Misal
Customer Service
Nagpur
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Ambassador
Bharti Airtel
Nagpur
03.2022 - Current
- Engaged in professional networking to maintain strong relationships with customers and enterprise clients.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Coordinated timely responses to online customer communication and researched complex issues.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 20%.
Customer Care Executive
Vodafone-Idea Ltd
Nagpur
10.2021 - 02.2022
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Kept accurate records of all customer interactions and transactions.
- Communicated with customers to identify needs and expectations.
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
Retailer
Bharti Airtel
Nagpur
02.2020 - 08.2021
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Prepaid and Postpaid products.
- Discussed Prepaid Telecom products with customers, outlined restrictions and educated on policies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered excellent customer service, resulting in consistent 30% customer satisfaction rating
Customer Relationship Officer
Bharti Airtel
Nagpur
01.2019 - 01.2020
- Made customers aware of current and new programs and services.
- Produced and implemented customer satisfaction guarantee program which directly resulted 30% increase in sales.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained statistical database of customers using RECO for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Bachelor of Science - Computer Science
CSMM
NANDED 06.2016 - 07.2019
HSC - Science Education
SBV Arni
YAVATMAL 06.2013 - 05.2014
SSC -
SBV Arni
YAVATMAL 06.2011 - 06.2012
Skills
Decision-Making
Brand awareness
Revenue Generation
Oral Communication
Written Communication
Listening skills
Customer needs recognition
Certification
Certified Customer Service Professional (CCSP) CENTOM
Timeline
Ambassador
Bharti Airtel
03.2022 - Current
Customer Care Executive
Vodafone-Idea Ltd
10.2021 - 02.2022
Retailer
Bharti Airtel
02.2020 - 08.2021
Customer Relationship Officer
Bharti Airtel
01.2019 - 01.2020
Bachelor of Science - Computer Science
CSMM
06.2016 - 07.2019
HSC - Science Education
SBV Arni
06.2013 - 05.2014
SSC -
SBV Arni
06.2011 - 06.2012