Harish Nagarwal
Sales & Logistics Head
New Delhi
Summary
Accomplished Associate Director of Operations at Qxpress India Pvt Ltd., adept in S&OP implementation and fostering inclusive environments, significantly enhancing employee satisfaction and operational efficiency. Expert in leveraging Microsoft Office for strategic planning, I've driven cost savings and performance improvements, demonstrating exceptional leadership and collaboration skills. Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
15
15
years of professional experience
Work History
Associate Director of Operations
Qxpress India Pvt Ltd.
10.2019 - Current
- Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
- Developed strong relationships with key partners, suppliers, and vendors, resulting in improved collaboration and cost savings.
- Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Manager, Projects
Shopclues.com
04.2016 - 09.2019
- Developed comprehensive reports for senior leadership outlining project progress, key metrics, challenges faced, and proposed solutions.
- Delivered projects on time and within budget through effective resource allocation and prioritization.
- Improved team collaboration with cross-functional communication strategies.
- Managed change effectively during major transitions, minimizing disruptions to ongoing operations while delivering desired outcomes.
Operations Manager
Shopclues.com
01.2014 - 02.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Assistant Manager
Shopclues.com
07.2012 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Sr. Executive Operations
Letsbuy.com
04.2011 - 06.2012
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Sr. Executive Operations
Times Internet Limited
01.2010 - 03.2011
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Education
Bachelor of Arts -
Delhi University
New Delhi 04.2001 -
Skills
S&OP implementation
Import/Export Operations
Microsoft Office
Export
Sales
Freight Forwarding
E-Commerce
International Logistics
Supply Chain Operations
Transportation Management
Strategy
Timeline
Associate Director of Operations
Qxpress India Pvt Ltd.
10.2019 - Current
Senior Manager, Projects
Shopclues.com
04.2016 - 09.2019
Operations Manager
Shopclues.com
01.2014 - 02.2016
Assistant Manager
Shopclues.com
07.2012 - 01.2014
Sr. Executive Operations
Letsbuy.com
04.2011 - 06.2012
Sr. Executive Operations
Times Internet Limited
01.2010 - 03.2011
Bachelor of Arts -
Delhi University
04.2001 -
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