Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Harish Narayan

Harish Narayan

Contact Centre Executive
Chennai

Summary

Dynamic and results-driven Customer Service Executive with a proven track record of meeting targets in the competitive field of sales. Leveraging a solid background in customer relationship management and a keen understanding of market trends, I excel in identifying and capitalizing on business opportunities. Adept at building and maintaining strong client relationships through effective communication and negotiation. Possessing a strategic and analytical approach, I am committed to driving revenue growth and delivering exceptional customer satisfaction. Eager to contribute my skills and expertise to a sales team focused on achieving ambitious targets and surpassing market expectations.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Contact Center Executive

DHL Express India
01.2022 - Current


  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Proactively escalated issues to management for prompt resolution, highlighting strong communication abilities and dedication to problem-solving.
  • Coordinated with the operation department to ensure smooth clearances, showcasing organizational and logistical proficiency in handling sales processes.
  • Facilitated seamless flight connections by liaising with the network department, contributing to the efficiency of sales operations.
  • Assisted customers with shipment details and clearance paperwork, demonstrating meticulous attention to detail and commitment to customer satisfaction.
  • Communicated effectively with customs officers to facilitate clearance processes, ensuring compliance and enhancing sales operations efficiency.
  • Demonstrated problem-solving and customer service skills by promptly and efficiently resolving customer inquiries, contributing to positive customer experiences.
  • Fostered collaboration across teams by coordinating with the network control department, ensuring seamless service delivery and customer satisfaction.
  • Utilized strong organizational skills to arrange pick-up and delivery services for customers, enhancing the overall sales process.
  • Collaborated with the investigation department to track issues nationally and with the DHL Global Team, contributing to effective problem resolution and customer satisfaction in sales operations.

Customer Service Representative

Sitel India Pvt. Ltd.
09.2021 - 12.2021
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Asked open-ended questions to determine which products would be best fit for customer's needs.

Quality Engineer Trainee

JCBL Marrel Tippers Pvt. Ltd.
04.2021 - 09.2021
  • Conducted technical evaluations of engineering designs and test results.
  • Monitored and evaluated products performance to recommend improvements.
  • Verified production process to meet client requirements and vision.
  • Trained and mentored production team, providing guidance and direction.
  • Created detailed reports on engineering activities and findings.

Internship Coordinator

ExpertsHub Industry Skill Development Centre
05.2018 - 12.2018
  • Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
  • Identified methods and tools to promote student success in project-based learning.
  • Implemented student assessment and evaluation processes, aiding program success.

Education

Bachelor of Technology - Automotive Engineering

Hindustan University, Chennai, India
04.2001 -
  • Graduation with Distinction
  • Member of Students Council, 2018 to 2020
  • Secretary, Student's Council, 2018 to 2020
  • Industrial Safety, Renault Nissan Automotive India Pvt. Ltd., Completed 2018
  • Final Year Project, Brakes India Pvt. Ltd., Completed 2020
  • Thesis Paper: Improving the Slug Removal Method in Piercing Operation of Brake Components Manufacturing Process by the Introduction of Semi Automation

Diploma - Automotive Engineering

Jaya Polytechnic College, Chennai, India
04.2001 -
  • Graduation with Distinction
  • Brakes India Pvt. Ltd., Completed 2016
  • Visteon Electronics India Pvt Ltd, Completed 2016
  • Final Year Project, Enforcing the use of Seat Belt by linking them to the Ignition System, 2017

HSC - CBSE

Nirman High School, Ahmedabad, India
04.2001 -

SSLC - CBSE

The New Tulip International School, Ahmedabad, India
04.2001 -

Skills

Product Knowledge

undefined

Interests

Cycling

Lawn Tennis

Poetry

Long Drives

Timeline

Contact Center Executive - DHL Express India
01.2022 - Current
Customer Service Representative - Sitel India Pvt. Ltd.
09.2021 - 12.2021
Quality Engineer Trainee - JCBL Marrel Tippers Pvt. Ltd.
04.2021 - 09.2021
Internship Coordinator - ExpertsHub Industry Skill Development Centre
05.2018 - 12.2018
Hindustan University - Bachelor of Technology, Automotive Engineering
04.2001 -
Jaya Polytechnic College - Diploma, Automotive Engineering
04.2001 -
Nirman High School - HSC, CBSE
04.2001 -
The New Tulip International School - SSLC, CBSE
04.2001 -

Similar Profiles

CREATE PROFILE
Harish NarayanContact Centre Executive