Harish Natarajan

Job Profile:

• Provide support in preparatory and follow up work for the Remuneration Adjustment Forum (“RAF”) and Remuneration Adjustment Committee (“RAC”) on all aspects of risk and control matters
• Manage preparation of agendas, coordinate scheduling and drafting of minutes of meetings for the RAF and drafting of papers for RAC
• Provide support on data management, produce various data reports which will be included in papers and advice to the relevant committee’s role in proper governance of variable compensation and regulatory remuneration in relation to risk and control matters
• Drafting initial papers, including proposals, outcomes, and records, contributing to the relevant committee’s role in proper governance of compensation and employee behaviours under regulatory requirements and bank policies
• Work closely with Risk (and their nominated points of contact) to manage proactively the list of events requiring people related investigations and work closely with PRB and HR colleagues to ensure matters are considered in the relevant Committees to the required standards and outcomes are determined in accordance with appropriate Group guidance
• Work with PRB Advisory, Delivery, Reward Governance and other stakeholders to drive consistency in process and outcomes in relation to P3 Risk, Conduct and Control reviews
• Assist in the development and maintenance of template documents/reports and regular updates to the Remuneration Adjustment Committee (“RAC”)
• Provide support in Risk and Control processes end to end including implementing the design and management of year-round processes, working closely with PRB Reward Governance, product and advisory specialists
• Provide support for internal risk and control related messaging and ensure relevant inputs to key internal remuneration messaging documents are maintained and updated on a regular basis
• Support relationships with HR, Group Internal Audit, Group Risk and Group Compliance teams.

• Accurate and verbatim transcription of ER meeting recordings for SCB India, GBS India, UAE and Srilanka in a prescribed format
• Review of transcripts upon feedback and making any necessary corrections
• Work with ER operations team members to ensure all transcripts is stored in p file
• Support DM / GM meeting administration activities
• Manage end to end CPR process which includes query management, monthly reporting to country ER SPOC’s and adhoc CPR reports to COE

• Support continuous improvement and operational efficiency of processes to optimise operating model and employee experience
• Work with a diverse range of HR and business stakeholders to build and maintain long term stakeholder relationships
• Work with the Service Delivery Design team, Architects, and other Programme team members to define metrics and performance goals for the application
• Work with the business architect and other planners to assess current capabilities and identify high-level customer requirements with the help of Product Owner

• End to end expatriate management for assignees in HK and India (SCB&GBS)
• Provide advisory service to country TA/HR on expat package
• Coordinating with immigration, relocation, tax vendors and assignee to ensure seamless relocation
• Manage annual exercise such as reviewing expat P3 letter
• FX reconciliation, Home Leave Travel input/letters etc…
• Expat data maintenance in APRO
• Educate country TA on usage of APRO
• Monitor AskHR case for respective provider group and resolve queries in timely manner

• Managing the resourcing for Retail and GTO vertical in South
• Driving the direct sourcing channel
• Managing the South Talent Acquisition data (MIS)
• Audit SPOC for PAN India Volume hiring team

• Responsible for HR Operations of SCB India includes Payroll, Exit Process, AskHR, MIS,, HR Documents Management, etc.,
• Drive and ensure smooth execution of annual payroll exercises like ADID cycle, Investment Proof Submission Process and Form 16 distribution process
• Govern and ensure timely and accurate reporting of Tax remittance to Tax authorities
• Partner with Performance and Rewards & Talent Acquisition in design, development and implementation of change in policies or implementation of HR Policies
• Proactive management of employee complaints related to Scope India HR Service Delivery matters, including investigation and follow through to resolution and feedback to the employees
• Initiate steps to identify the root cause of such issues and to address these issues
• Governance of core employee benefits such as Medical Consultation and Hospitalization, Long Service Award, Bank Car Scheme etc…
• Governance of Secondment process in Country and HRSSC
• Have supported and executed the HR Projects:
• Led the communication of Payroll migration project in SCB, SCFL & SCSI which was recognized by senior management in SCB India
• Implementation of TPA (Mediassist) for vouching the medical bills in SCB
• Migration of Award staff medical claims to Mediassist
• Implementation of Online Investment Proofs submission process via Hewitt platform
• Enhancing the Long Service Award cycle in HR Shared Services Centre
• Hewitt HR WorkWays system Bank ID login
• Reviewed and revamped SCB exit process
• Led South Asia region for the PS 9.2 UAT and received multiple accolades from stakeholders

• SPOC between Country SD and HRRSC teams in Chennai
• Conduct monthly Service Review calls and ensure end to end responsibility on all actions items
• Partner with various teams in HRSSC to close all pending issues
• Support SD teams on execution of critical seasonal activities such as ADID cycle, Form 16 upload etc…
• Governance of country SD communication calendar and ensure timely release of communications
• Review the OSL/complaints tracker for SA region

• Have supported and executed the AskHR migration project (Phase 1&2)
• Ownership and Resolution of complex query
• Expert at interpreting a question and retrieves the right knowledge to provide right solutions to HR queries
• Provide advise and guidance on HR processes, products and policies
• Collaborates with HR specialists, HRSSC, RMs and SD to deliver integrated solutions
• Provide qualitative inputs to the knowledge management team to maintain high quality knowledge management data base
• Delivering enhanced levels of service to specific customer segments based on defined SLAs.
• Builds Tier 1 capability by knowledge sharing of lessons learn
• Ensured data confidentiality is maintained at all times
• Demonstrate creative and innovative ways of influencing employee and manager behaviors to drive adoption of AskHR
• Leading the way in migrating complex queries on payroll and Benefits into ASK HR
• Taking personal accountability for resolving complex HR queries from employees/ managers and follows through closure
• Continuously identifying opportunities for enhancing customer experience and consistently delivers quality customer interactions that effectively resolve HR queries from employees/ managers
• Driving usage of employee and manager self service, by reinforcing appropriately how the employee or manager could have resolved the issue(s) through self service using the portal
• Taking initiative to continuously improve the knowledge management content, processes and usage
• Collaborates with colleagues across HR (including HR Specialists, Country HR teams and HRSSC teams) to ensure continuous improvement in the function

• Handling a client base with AUM over 3crores
• Cross sell Investment products on a regular basis
• Analyze my client’s portfolio and make necessary amendments whenever required
• Acquired in depth knowledge on Mutual Funds and Equity
• Handle over 100 premium clients

• Achieving monthly SLA’s for the unit
• Handle staff escalation and ensure closure on the same
• Prioritize and differentiate SLA’s for banded staff
• Team productivity to be met on a monthly basis – Team size - 15

• Ensuring achievement of pre determined targets and maximum productivity
• Analyze medical claims, understand the problems and follow up with various
• Insurance companies across United States of America on behalf of the doctors and major Hospitals in USA
• To collect on outstanding debts on Medical and Utility bills