Harish Pagare
Navi Mumbai
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
Tata Consultancy Services
Navi Mumbai
09.2011 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
Customer Care Executive
IBM Daksh
Mumbai
10.2010 - 09.2011
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Analyzed call data to determine areas of improvement in the customer care process.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Service Advocate
Aditya Birla Minacs
Mumbai
10.2008 - 09.2010
- Provided accurate, valid, and complete information to customers in a timely manner.
- Worked closely with other departments to ensure quality customer service delivery.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Tracked performance metrics and identified areas needing improvement in order to meet established targets.
Education
Bachelor of Arts - Political Science And Geography
Mumbai University
MumbaiMaster of Arts - Political Science
Mumbai Univerity
MumbaiSkills
- Mentoring
- Shift Scheduling
- Work Planning
- Team Supervision
- Coaching
- Documentation And Reporting
- Quality Improvement
- Problem-Solving
- Client Support
- People Management
- Staff Training
- Conflict Resolution
- Teamwork and Collaboration
- Analytical Thinking
- Overseeing Daily Activities
Languages
Marathi
Native language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
french
Beginner
A1
Certification
- ITIL FOUNCATION CERTIFICATION
- MAJOR INCIDENT MANAGEMENT
- INTERCULTURAL COMMUNIATION
Affiliations
- FREE CAREER GUIDENCE TO STUDENTS
- TRAVELLER
Accomplishments
- XCELERATE WARRIOR CERTIFICATE
- ON THE SPOT TEAM AWARD
- STAR PERFORMER AWARD
- SERVICE AND COMMITMENT AWARD
RESPONSIBILTY TOWARDS SOCIETY
- A true believer in recycle and reuse.
- Promoter of No Air, Sound, Water and Land pollution.
- Beliver and Promoter of sustainable Development
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Sports
Current Affairs
Timeline
Team Leader
Tata Consultancy Services
09.2011 - Current
Customer Care Executive
IBM Daksh
10.2010 - 09.2011
Customer Service Advocate
Aditya Birla Minacs
10.2008 - 09.2010
Bachelor of Arts - Political Science And Geography
Mumbai University
Master of Arts - Political Science
Mumbai Univerity
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