HARISH PALANI VIJI
Chennai
Summary
Dynamic Operations Analyst with a proven track record at Barclays, excelling in payment processing and fund transfer investigations. Adept at utilizing data analysis to enhance operational efficiency and resolve complex issues. Known for exceptional customer service and problem resolution skills, driving continuous improvement in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Operations Analyst
Barclays
Chennai
12.2019 - Current
- Managed and resolved inbound SWIFT queries related to both incoming and outgoing transactions.
- Analyzed payment flows, investigating fund transfers involving PACS008, PACS009, MT101, MT103, MT202, and MT202 COV types.
- Ensured timely resolution of all queries and escalations within established SLAs.
- Collaborated with Payment Investigations Manager to identify automation opportunities for continuous improvement.
- Utilized analytical skills to address complex issues and develop effective solutions in high-pressure situations.
- Communicated with banks and financial institutions through SWIFT and XML channels.
- Employed a systematic approach to monitor payments using key metrics for team performance tracking.
- Managed resource allocation within the team to optimize operational efficiency.
Sr. Executive
Teleperformance
06.2019 - 12.2020
- Process swift messages and payments.
- Prioritize the work and conduct investigation with due diligence on al the discrepancies.
- Perform the daily Nostros, Internal accounts reconciliation via Intelimatch.
- Ensured investigations were completed and adjustments processed in a timely accurate manner.
- Researches and responds to routine and complex account inquiries and takes appropriate action.
- Take full ownership of issues and queries and ensure they are resolved in an efficient and effective manner, and according to agreed SLA
Sr. Executive
Hexaware
06.2016 - 01.2019
- Process swift messages/Payments such as MT103 MT202 MT192 MT199 ect.
- I have worked with automation in payment and SWIFT systems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Process Enabler
TCS
07.2013 - 03.2016
- Facilitated customer data processing for Citibank credit card operations.
- Investigated customer dispute queries and processed refunds efficiently.
- Collaborated with merchant banks to address inquiries and implement error-reducing strategies.
- Enhanced customer satisfaction by resolving issues with effective and friendly service.
Skills
- Payment processing
- SWIFT messaging
- Fund transfer investigation
- Foreign payments processing
- Data analysis
- Basic reconciliation skills
- Customer service and problem resolution
- Basic sanctions knowledge
- Case handling expertise
- Operational efficiency
Accomplishments
Skilled in payment processing methods (SWIFT MT103 and MT202), its systems and post-payment investigation process of all currency in a short period of time., Handled & supported the other team during contingency which led to greater efficiency., Effectively collaborated with the team in the development and/or implementation of new work process flow., Experience in handling Escalations. Professionally processed every e-mail from other banks, internal & client service departments and received appreciations and positive feedback by accurately providing information to ensure earliest resolution of the inquiries/complaints and by doing proper follow-ups pro-actively to ensure customer satisfaction.
Timeline
Operations Analyst
Barclays
12.2019 - Current
Sr. Executive
Teleperformance
06.2019 - 12.2020
Sr. Executive
Hexaware
06.2016 - 01.2019
Process Enabler
TCS
07.2013 - 03.2016