Harish Pandey

• IT IAM- 1+ years’ experience of IT Operations & IAM for the smooth IT operations in Paytm
• IAM ensures that the right people and job roles in PAYTM can access the tools they need to do their job
• Currently working on OneLogin-SSO project to Onboard the application (We are managing 30+ inhouse and outhouse application) on the single sign on
• Here is some point on which currently we are working.
• Implementation: Currently we are working on implementing OneLogin SSO in our organization, we have onboard some panels on OneLogin (such as Jira, Wiki and Freshdesk)
• Administration: We are managing OneLogin SSO, such as managing user accounts, configuring security settings, monitoring access logs, and troubleshooting authentication issues
• Troubleshooting: We are also troubleshooting and resolve the issues related to OneLogin SSO, such as diagnosing and resolving authentication failures, resolving configuration issues, and providing technical support to end-user
• Manage Multiple Google-suit Console for Paytm and its associated Entities i.e., Paytm.com, Paytmmall.com, One97.com, Paytmmoney.com, Paytm Insurance
• Email id creation / Suspension / Deletion for all associated Entities of Paytm
• Group id (Distribution List) Creation and modification as per user requirement
• Troubleshoot Google Email related issues (Incoming, Outgoing, 2 Step Authentication, Spam, Email logs, etc.)
• Following Standard operation procedure to provide access to users on Panels / Tools as per user requirement
• Working on 30+ internal & external applications for User creation / Deactivation as well as troubleshooting in case of any issue
• Performs reconciliation activity on every Application on monthly basis
• Work with Audit Team to share evidence requested by Internal and External Auditor
• Providing IT clearance of Separated users through an internal portal after removing all access from system.
• User Access control Permissions
• Working on Active Directory (AD) for User Creation and Deactivation along with Technical Support in Case of Login issue
• Work on permission (Access / Revoke) on Share folder access using Active Directory (AD) to internal users along with Technical Support in case of any issue while accessing
• New User Onboarding and providing default access on multiple Domains (Paytm, One97, Paytmmall etc) & provide on-the-job training to the business as it relates to driving process improvements
• Weekly/Monthly reconciliation on multiple panels based on HR active data and User Role Reconciliation on the panels as per their SOP
• Working on Ticketing Tool (Manage Engine, Jira and Freshdesk) to check and close the tickets which assigned to me in the provided time frame.
• Created service level agreement for IT operational functions and help desk operations.
• Creation & documentation of All SOP's to be used by IT personnel in future.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

• IT Technical Support L2/Tier2- 7+ years’ experience in providing technical support for smooth operation of ERP LN. ERP (Enterprise Resource Planning) is the integrated management of main business processes.
• Looking Helpdesk support portal cases (in house Service Ticketing System). Working Experience in two IT Service Management Tools ManageEngine & Symphony SummitAI.
• ERP Master Data Maintenance/Creation/Updating like business Partner codes, Item codes & monitoring the same.
• User Access control Permissions & location Permission in ERP.
• Identify and develop long-term use plans to improve information flow and operational improvements.
• Fetching and harvesting of data from SQL Server through SQL Queries as Required.
• Provide support and identify all issues and prepare appropriate documentation (SOPs) of all issues and solutions.
• Testing of new developed session/programs with multiple scenarios & Power BI report Generation as per requirement.

Other Activities:

· Being a part of core development team of ERP-LN for the development of new LN.

· Key team member in implementing INFOR ERP LN from ERP LN FP-2 to ERP LN FP-10.

· Successfully Implement Krystal DMS (Intelligent Document Management Solution) in organization.