Ruchika Mohanta
Vadodara
Summary
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
2
2
years of professional experience
Work History
Logistics Team Leader
SIOX LOGISTICS LLC
Vadodara
07.2023 - 05.2024
- Worked closely with other departments such as sales and marketing to meet customer needs.
- Monitored customer service levels and identified areas for improvement.
- Identified solutions for streamlining the flow of information within the organization.
- Ensured compliance with safety regulations in the handling of goods.
- Resolved conflicts between staff members in a timely manner while maintaining professional relationships.
- Coordinated with suppliers to ensure timely delivery of materials.
- Created reports on shipment progress, order status, customer satisfaction.
- Conducted regular performance reviews for team members and provided feedback.
- Provided guidance and training to new staff members on logistics operations.
Logistics Coordinator
NBP TECHNOLOGY LLP
05.2022 - 03.2023
- During my time in this US based Logistics Company I was a part of both Sales and Dispatch.
- Later, promoted to a more responsible position as a Drayage Specialist performing general duties of a dispatcher and a CSR.
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- I also have an experience in leading a team of dispatchers.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Maintained and updated systems to drive communication with internal and external customers.
Business Development Executive
PATTERNS LLC
01.2022 - 04.2022
- Here we had to deal with US based clients through cold calling where we were responsible for helping build up a business by identifying new business prospects and selling services for the same
- Also maintain a good relationship with the existing clients and also to build and maintain relationships with the new clients.
- Developed growth plans by identifying key clients, key targets and priority service lines.
Education
Bachelor of Arts - ARTs, English
Rama Devi Women’s University
Bhubaneswar01.2021
12th -
Delhi Public School (DPS)
Angul01.2018
10th -
Delhi Public School (DPS)
Angul01.2015
Hons. -
Skills
- Technical Skill:
- MS Office (word, power point, excel and outlook)
- Logistics Planning
- Excellent communication
- Teamwork
- Adaptability
- Decision making
- Integrity
- Supply Chain Operations
- 3PL and LTL knowledge
Timeline
Logistics Team Leader
SIOX LOGISTICS LLC
07.2023 - 05.2024
Logistics Coordinator
NBP TECHNOLOGY LLP
05.2022 - 03.2023
Business Development Executive
PATTERNS LLC
01.2022 - 04.2022
Bachelor of Arts - ARTs, English
Rama Devi Women’s University
12th -
Delhi Public School (DPS)
10th -
Delhi Public School (DPS)
Hons. -
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