Harish Poosala
Customer Service Associate
Hyderabad
Summary
Motivated and results-driven customer service associate with a proven track record of delivering exceptional customer support. Possess excellent communication skills with the ability to solve complex issues and drive customer satisfaction. Experienced in handling customer inquiries, complaints, and technical issues, with a passion for providing the best possible customer experience.
As a smart and enthusiastic individual, I'm dedicated to being a hardworking and creative problem-solver in every task I undertake.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Amazon Development Center Pvt Ltd
Hyderabad
04.2018 - Current
- Handled customer inquiries, complaints, and technical issues through various communication channels such as phones. email and chat.
- Resolved customer issues with a high degree of accuracy and efficiency, while maintaining a positive and professional attitude
- Educated customers on Amazon products and services and provided them with the necessary guidance to enhance their experience.
- Met and exceeded performance targets such as customer satisfaction, response time, and quality assurance.
- Collaborated with cross-functional teams to identify and resolve issues.
- Trained and mentored new customer service representatives to ensure a high level of service quality.
Digital Interaction Advisor
24/7.ai Inc Ltd
Hyderabad
10.2016 - 03.2018
- Provided technical and billing support to customers through live chat channel.
- Troubleshoot technical problems with customers, including hardware and software issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Assist with the development of training materials for new chat support representatives.
Education
Bachelor of Technology - Information Technology
Indian Institute of Science & Technology
Hyderabad 09.2010 - 04.2014
Skills
Exceptional verbal and written communications skills
Excellent problem solving and strong customer service skills
Ability to work in a fast fast-paced environment
Proficient in Microsoft Office Suite
Experience working with cross functional teams
Ability to multitask and prioritize tasks effectively
Timeline
Customer Service Associate
Amazon Development Center Pvt Ltd
04.2018 - Current
Digital Interaction Advisor
24/7.ai Inc Ltd
10.2016 - 03.2018
Bachelor of Technology - Information Technology
Indian Institute of Science & Technology
09.2010 - 04.2014