Neethu Satheesh S
Customer Service Executive
Chennai
Summary
"Highly skilled and customer-focused professional with 1 year of experience in inbound voice processes. Expertise in handling customer inquiries, resolving issues, and providing tailored solutions in the matrimonial services sector. Proven track record of delivering exceptional customer service while managing client profiles, guiding customers through account updates, and maintaining high customer satisfaction levels. Strong communicator with a passion for helping individuals find meaningful connections and committed to providing a positive experience for every client."
Overview
1
1
year of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Executive - Customer Service
Matrimony.com Ltd
12.2021 - 08.2022
- Providing information about different membership plans and services.
- Assisting clients with questions about updating or editing their profiles.
- Walking clients through the steps needed to update their resumes or personal information on the platform.
- Helping clients ensure their profile includes accurate and up-to-date information, such as educational qualifications, work experience, family background, hobbies, etc.
- Addressing technical difficulties if clients face problems updating their profiles online.
- Troubleshooting any other issues they may encounter related to their accounts.
- In some cases, if the system allows, representatives might assist by manually updating client details based on their instructions during the call.
- Verifying information to ensure it is correct and matches the data provided by the client.
- Informing clients about additional services or features available, such as premium memberships, profile highlights, or matchmaking assistance.
- Guiding clients on the benefits of opting for a higher-tier plan if applicable.
- Providing detailed explanations on how to use the platform's features effectively.
- Following up with clients to ensure their questions are resolved and they are satisfied with the service.
Education
BE - Electrical Engineering
EGS Pillay Engineering College
Nagapattinam, India 05.2016 - 04.2020
Electrical Engineering
EGS Pillay Polytechnic College
Nagapattinam, India 05.2014 - 04.2017
Skills
Electrical CAD
Complaint handling
Online chat and email
Team collaboration
Issue escalation
Email management
Excellent communication
AUTOCAD
Disclaimer
I do hereby declare that above particulars of information and facts stated are true, correct on complete to the best of my knowledge and belief.
Personal Information
- Husband Name: Harish Prabhakaran
- Father's Name: J. Satheesh Kumar
- Blood Group: B+ve
- Date of Birth: 03/10/198
- Gender: Female
- Nationality: Indian
Skills
Electrical CAD
Complaint handling
Online chat and email
Team collaboration
Issue escalation
Email management
Excellent communication
AUTOCAD
Timeline
Executive - Customer Service
Matrimony.com Ltd
12.2021 - 08.2022
BE - Electrical Engineering
EGS Pillay Engineering College
05.2016 - 04.2020
Electrical Engineering
EGS Pillay Polytechnic College
05.2014 - 04.2017
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