Summary
Overview
Work History
Education
Skills
Tel
Linkedin Link
Visa
References Available
Father Name
Marital Status
Personal Information
Disclaimer
Languages
Timeline
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Harish Raju

Bangalore

Summary

A competent professional with over all 10+ years of experience in multiple projects; Sales, Customer Success, Sales Operation Support/Coordination. High on motivation and passionate towards work with leadership skills and analytical abilities. Ambitious with desire to work in a result oriented competitive environment towards the profitability of the organization. IT & software Skills: MS Office, SFDC, Tableau, SAP, Ascend. Analytical and quality-oriented professional with an eye for in detail, Creative & Innovative Ideas. Booking trend analysis, Pipeline trend analysis, Sales Rep and Partner performance analysis etc.

Over 10+ years of professional experience combining, Customer Success, Product sales which includes, Dell EMC, Cloud for Microsoft Azure Stack, Xi Cloud Services in Nutanix, NetApp Cloud Volume ONTAP, Service Sales, Sales, Sales Operations, Customer Relationship Management with IT industry. Expertise in Worldwide Business analysis, Sales Operations process, Sales Pipeline and Bookings Analysis, Sales Crediting, Partner performance analysis, Partner, and Sales rep programs management etc...

Overview

10
10
years of professional experience

Work History

Customer Success Manager

NetApp
Bangalore
12.2019 - Current
  • As Customer Success Manager (CSM), I am a trusted technical advisor in our account team and a strategic partner to our customers
  • I have been responsible for execution against our customer’s commitment with Netapp (and our Hyperscaler partners Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP)) and orchestration of cross-functional programs in delivering customer value and business outcomes
  • Engaging in developing foundational relationship with key customer personas (IT directors, Line-of-business (LOB) leaders, Storage and networking experts) and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyperscaler ecosystem partners
  • Proactively defining customer success plans, success milestones and proactively orchestrating the same
  • Helping align consumption strategies to customer’s business and implementation priorities
  • Utilizing customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience
  • To help clients realize their data fabric goals utilizing the NetApp Public Cloud Services suite of solutions
  • Account Management/Ensure on-time service/subscription renewals
  • Enable customer champions to accelerate their time to value
  • Ensure that the goals defined in the purchase process are realized
  • Work collaboratively with sales, service, and product teams to drive program execution from the initial sale and throughout the customer lifecycle
  • Ensure that the initial installation goes smoothly, establish a regular cadence of customer touchpoints, monitor incident reports and feature requests for timely outcomes, and generally be the customer’s advocate within the Public Cloud Services organization
  • This is a challenging position in a very fast-paced environment where communication will be key
  • The goal of the NetApp Customer Success Program is zero churn; we exist to never lose a customer.

Sales Support Representative

Nutanix
Bangalore
11.2018 - 09.2019
  • Responsible for managing WW Sales Orders through Sales tools (Salesforce.com) Validate new company and address create requests from various systems (Salesforce.com) through cleansing, standardizing, and matching, ensuring completeness and accuracy of data
  • Provide information and analysis essential for sales planning and strategy development
  • Communicate key process information, deadlines, task definition, etc., to different groups (Quote to Invoice operations, Sales Operations, Marketing) Actively contribute to team activities and goals using effective verbal and interpersonal skills to share experience and ideas
  • Create Quotes in Salesforce.com Coordinate the submission of non-standard discount requests approvals
  • Support field, channel, and distribution partners to ensure opportunities maintain a high-velocity, quotes are delivered on-time and Salesforce.com is accurate
  • Meet and exceed SLAs regarding quote delivery and accuracy for Nutanix sales
  • Surface any quote-related challenges immediately to Nutanix Leadership for remediation.

Sales Engineer Analyst

Dell EMC
Bangalore
08.2017 - 10.2018
  • Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation and escalation to subject matter experts within the priority level chosen by the requester
  • Generate services sales and renewals quotes to share with partners and close the deal
  • Have excellent communications skills that ensure quality solutions the first time resulting in a positive experience to the requester
  • Utilize and maintain escalation contact lists for all Products and Services supported by the Pre-Sales Support Centre
  • Broad knowledge of the computer systems environments, Operating Systems and the industry’s most popular applications and products
  • In depth experience with the operation, installation and maintenance of several DELL EMC products or their industry equivalents
  • Understand and be able to work questions within the most popular systems and environments in which DELL EMC products operate
  • Product development – Transforming buyer requirement into products through activating their needs, shaping it to a product.

Sales Consultant-Assistant Buying

Flipkart Private Limited
01.2014 - 04.2015
  • Increase the visibility of the products and help us reach a larger customer base
  • To bring the products under the spotlight, provide more visibility and boost the Sale
  • Clearly understand the request and provide a solution for the Customers help them understand the product and sell it
  • Promote Products and sell.

Education

MBA in IT and Systems -

ICFAI University
01.2019

Bachelor of Engineering - Information Science

PESIT Bangalore (VTU)
01.2017

H.S.C -

Vijaya PU College (Karnataka Pre-University Board)
01.2010

Matriculate -

Adarsha Educational Center (Karnataka Secondary Education Board)
01.2007

Skills

  • Customer Success
  • Sales
  • Renewals/Retention
  • Account Management
  • Pre-Sales: Quoting
  • CRM
  • Order Management
  • Client Acquisition and Customer Relationship Management
  • Global Sales Operation Process
  • New Market Penetration
  • Business Development
  • Growth Strategy
  • Client Advisory

Tel

+91 81477 04754

Linkedin Link

https://www.linkedin.com/in/harish-raju-8723171b9/

Visa

  • US, 2033
  • Australia, 2025

References Available

True

Father Name

V.M. RAJU

Marital Status

Married

Personal Information

  • Date of Birth: 08/09/91
  • Nationality: INDIAN

Disclaimer

I hereby declare that all above-mentioned information is in accordance with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned.

Languages

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Timeline

Customer Success Manager

NetApp
12.2019 - Current

Sales Support Representative

Nutanix
11.2018 - 09.2019

Sales Engineer Analyst

Dell EMC
08.2017 - 10.2018

Sales Consultant-Assistant Buying

Flipkart Private Limited
01.2014 - 04.2015

MBA in IT and Systems -

ICFAI University

Bachelor of Engineering - Information Science

PESIT Bangalore (VTU)

H.S.C -

Vijaya PU College (Karnataka Pre-University Board)

Matriculate -

Adarsha Educational Center (Karnataka Secondary Education Board)

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Harish Raju