Harish Rao
Assistant Manager
Bengaluru,KA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Assembly Global
03.2022 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Account Manager
TeckValley(Virtual Employee)
01.2021 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
Account Manager
Cognizant
12.2017 - 12.2020
- Client Communication, Dedicated Google Account Manager for High end G-ads Customers, Creation & Implementation of Campaigns/ad groups
- Administer Compliance of ads approval process
- Guiding Advertisers with Campaign Setup and Optimization to achieve Business Goals
- Reviewing Google Ads Conversion Tracking setup via Google Tag Manager
- Communicate with clients to learn about their needs, products, business goals, and desires and to create a profile to use while creating campaigns
- Create pay-per-click marketing campaigns
- Google Ads Review Operation: Level 2
Process Executive
Genpact
06.2016 - 12.2017
- Client Communication, Customer Support
- Worked as a Senior Process Executive in Technical Troubleshooting in Samsung Products on the payroll of Genpact
- Experience of handling clients
- Got Experience to work with well-known MNC
Education
Data Analytics - Data Analytics
IIT Roorkee
Roorkee 04.2001 -
B.Tech - Computer Science
Bharat Institute of Technology
04.2001 - 05.2016
Product Management - Product Management
IIM Product Management
Lucknow 04.2001 -
Skills
Operations management
Effective team leadership
Conducting employee performance evaluations
Cost efficiency strategies
Data analysis
Data visualization and presentations
SQL
Product lifecycle management
Product development
Product vision and strategy
Product strategy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Assembly Global
03.2022 - Current
Account Manager
TeckValley(Virtual Employee)
01.2021 - 03.2022
Account Manager
Cognizant
12.2017 - 12.2020
Process Executive
Genpact
06.2016 - 12.2017
Data Analytics - Data Analytics
IIT Roorkee
04.2001 -
B.Tech - Computer Science
Bharat Institute of Technology
04.2001 - 05.2016
Product Management - Product Management
IIM Product Management
04.2001 -