HARISH RAVICHANDIRAN

• L1 Onsite Support – Credila
  Delivered onsite L1 IT support for desktops, laptops, peripherals, Windows setup, patches, and VPN. Coordinated with IT teams for network, access, and printer issues, and supported user onboarding/offboarding. Recognized for fast issue resolution and improved ticket turnaround time.

L1 Campus IT Support
Provided L1 support to faculty, students, and staff, troubleshooting Windows/Linux systems, login, network, and software issues. Performed system health checks, antivirus maintenance, managed basic asset records, and supported exam labs. Reduced lab downtime through proactive fault identification and mentored junior interns on ticket handling and documentation.

• Service Desk L1 Support
  Resolved user issues via ServiceNow within SLA, handling password resets, access requests, and profile setups. Provided remote and phone support, escalating complex cases as needed. Achieved high first-call resolution and contributed to the internal knowledge base.

• IT Support Executive
  Installed and maintained Windows systems and business applications, resolving hardware, printer, and LAN/Wi-Fi issues. Supported onboarding/offboarding via Active Directory and maintained IT inventory. Improved support efficiency through structured troubleshooting and earned recognition for professional desk-side user support.

• Desktop Support Engineer
  Handled desktop support, software setup, and OS troubleshooting. Managed IT inventory, supported office relocations with cabling and system setup, and created basic SOPs and preventive maintenance schedules. Reduced support requests through user-friendly guides and supported smooth IT transitions during office expansion.