Harish Seepana
Network Support Consultant
Bangalore,KA
Summary
Results-oriented Technical Account Manager with 9+ years of experience in the information technology and CDN industry. Expertise in Network Design, Troubleshooting, Traffic Engineering, Routing, and infrastructure deployment, including FABRIC, SDN, MLEs COLO, and more. Proven track record of providing comprehensive network administration, Traffic engineering, Content analysis, and full lifecycle project management. Skilled in strategic collaboration with multiple ISPs and stakeholders to establish nodes PNI/Transit/Colo design with vendors. Committed to continuous learning and professional growth to drive organizational success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Network Support Consultant
Akamai
Bengaluru
10.2021 - Current
- Responsible for traffic engineering, planning, account management, IX, peering, NAP, PNI management, and connectivity.
- Capacity, bandwidth, and content delivery analysis in respective countries.
- Working on ISP blocking or content-related issues.
- FABRIC, IEN, MLE, multi CDN issue handling, and its traffic analysis.
- MCDN setup, Parent, and EDGE mapping.
- SOIP customer support and traffic engineering.
- Localities set up and mapping between the clusters in MCDN.
- Akamai mapping, traffic assignment towards the ISP networks.
- End-user mapping issue.
- BGP, peering, and community setup.
- Mapping and DNS issues.
- ECS/EDNS0 on-boardings.
- Tools: Terminal, Linux, Putty, mapping tools, Akamai directories, Grafana, JIRA, issue bucket, Network Akamai tools, etc.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed customer events and supported on platform stability in respective countries
Network Engagement Manager
Akamai
Bengaluru
06.2019 - 10.2021
- Responsible for all the deployments, traffic engineering, troubleshooting, mapping, etc., for these countries.
- Akamai manages content delivery for customers in these countries.
- AANP, COLO, MLE+, FF, and ESSL build-outs.
- Router, switch, server, and BGP configuration and maintenance.
- ISP blocking or content-related issue-based troubleshooting.
- ISP engagements and colocations.
- IX, peering, NAP, and PNI management and connectivity.
- Worked closely with field technicians, ISPs, customers, and network operations during the pre- and post-installations.
- Capacity and bandwidth analyses in respective countries.
- Xcons, dark fibre connection requests, and management.
- Port reservations and management.
- Maintenance activities.
- Developed comprehensive risk management strategies for clients, minimizing potential financial losses.
- Trained and mentored new and junior staff members for improved team efficiency.
- Managed a portfolio of high-value accounts, consistently meeting or exceeding targets for client retention and acquisition.
- Negotiated contracts with clients and suppliers, securing favorable terms that contributed reduction in costs.
- Consulted with teams on established best practices and process improvements.
- Streamlined internal processes for project documentation, enhancing accessibility and reducing retrieval times.
- Empowered team members by delegating responsibilities, fostering culture of ownership and accountability.
Network Associate
Accenture
Bengaluru
12.2015 - 05.2019
- Perform Level 1 and Level 2 troubleshooting within the clients and Local carrier networks.
- Managing MPLS, VPN and transmission circuits for the end client. Troubleshooting of protocol related (BGP,EIGRP, OSPF, RIP) related issues, also being a part of change team which involves schedule changes at configuration level.
- Performing layer 3 tests from PE to CE Routers.
- Deal with various kinds of circuits ranging from MPLS, TDMS, EVPL , IDE , PIP E circuits and frame relays.
- Working with Field Engineers for configuration equipment installs and troubleshooting.
- Troubleshooting in case of packet drops, frame loss and network congestion.
- Actively monitor business networks and troubleshoot errors and issues and faults and perform troubleshooting for various network related Issues.
- Working on Layer-1 DACS like Wideband (Titan 5500, Alcatel 1631, 1671) & Narrowband (Alcatel 1630/532L) by monitoring the circuits and making digital connection.
- As well as working on Layer 2 Switches like Tellabs 8860,Fujitsu 9500 and BEAS boxes like Anda 4000/2100 , Overture 5100/1500.
- Actively involved in building the circuit path and line testing RFC 2544 for throughput, latency and drops.
- L1 and L2 support, checking VLAN, VTP issues.
Network Associate
Accenture
Bengaluru
12.2015 - 01.2017
- Reaching out to the Local Telco If there is any issue within the Telco network like Smart Jack/CFA (L1) etc.
- Performed testing with last mile Telco's like -Loop testing, cooperative testing, Head to Head testing (L1) etc...
- Responsible for to clear the last mile issue and to make the circuit up by following up with the last mile Telco.
- Team Size: 10
Education
BTECH - ECE
JNTUK
Andhrapradesh , India 04.2011 - 04.2015
XII - MPC
Sri Chaitanya Colleges
Andhrapradesh , India 03.2010 - 03.2011
Skills
Akamai Mapping and Content Delivery
Akamai switch, router, and server configurations
Traffic engineering for different countries
Network and content issues troubleshooting
Worked on FBRIC, SDN, MLE, MCDN, COLO, EDGE, DWDM, and AANP
Strategic relations with ISPs and their traffic analysis
Network Deployments, Planning, & Rate Cycle
ECS and EDNS0 support, onboarding
BGP and Communities setup, Prefixes analysis
undefinedCertification
CCNA certified - Routing & Switching
Accomplishments
- Akamai EMEA Infrastructure Choice Award winner - 2024
- Akamai Gigabyte, Megabyte Awards.
- Selected for Accenture top talent program and taken management skill training.
- Client appreciations from various offshore and onshore.
- Accenture 'Star of Business and Best Employee award'
- Ideathon winner
Timeline
Network Support Consultant
Akamai
10.2021 - Current
Network Engagement Manager
Akamai
06.2019 - 10.2021
Network Associate
Accenture
12.2015 - 05.2019
Network Associate
Accenture
12.2015 - 01.2017
BTECH - ECE
JNTUK
04.2011 - 04.2015
XII - MPC
Sri Chaitanya Colleges
03.2010 - 03.2011
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