Harish Singh
Nerul, Navi Mumbai
Summary
Accomplished Team Leader and Operations Professional with over 7 years of experience in team management, customer support, and logistics. Expertise in leading teams to meet objectives, enhancing operational efficiency, and delivering exceptional customer service. Skilled in coaching staff, facilitating international training sessions, and ensuring SLA compliance while fostering continuous performance improvement.
Overview
11
11
years of professional experience
Work History
Team Leader/Trainer Coordinator
Forehedge Marketing Pvt Ltd
Navi Mumbai
07.2024 - Current
- Led team to achieve daily and monthly performance targets by monitoring productivity and ensuring adherence to quality standards.
- Monitored team performance through audits and feedback sessions, identifying improvement areas and implementing action plans.
- Provided ongoing coaching and training to team members to improve communication, product knowledge, and customer handling skills, leading to improved team efficiency.
- Conducted international training sessions for agents from Egypt, the Philippines, and South Africa, focusing on communication skills and process training.
Assistant Dispatch Manager
TCM Logistics LLC
Navi Mumbai, Maharashtra
01.2020 - 04.2024
- Led team of dispatchers, assigning tasks and providing training to align performance with company goals.
- Monitored trucks and shipments in real-time using GPS tracking systems, resolving delays and route issues to maintain service levels.
- Planned efficient truck routes to ensure timely deliveries while minimizing operational costs and improving fuel efficiency.
- Streamlined trucking operations by optimizing processes to enhance service delivery.
Customer Support Associate
Tech Mahendra
Navi Mumbai, Maharashtra
06.2019 - 12.2019
- Built rapport with customers and fostered positive relationships through attentive and empathetic communication.
- Created technical documentation, user guides, and troubleshooting manuals to assist customers and support colleagues.
- Stayed up to date on product features, updates, and troubleshooting techniques through ongoing training sessions and self-study
Tech Support Consultant
Sutherland Global Services
Navi Mumbai, Maharashtra
04.2015 - 07.2016
- Handled escalated issues, coordinating with teams and senior technicians to deliver timely resolutions.
- Identified root causes of technical issues and implemented solutions to enhance system reliability.
Education
H.S.C -
Oriental College Of Education
Sanpada, Navi Mumbai02-2013
S.S.C -
St. Augustine's High School
Nerul, Navi Mumbai03-2011
Skills
- Training delivery
- Team management
- Coaching skills
- Performance monitoring
- Operational optimization
- Process improvement
- Quality improvement
- Logistics coordination
- Customer relationship management
- Compliance oversight
- Effective communication
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Team Leader/Trainer Coordinator
Forehedge Marketing Pvt Ltd
07.2024 - Current
Assistant Dispatch Manager
TCM Logistics LLC
01.2020 - 04.2024
Customer Support Associate
Tech Mahendra
06.2019 - 12.2019
Tech Support Consultant
Sutherland Global Services
04.2015 - 07.2016
H.S.C -
Oriental College Of Education
S.S.C -
St. Augustine's High School