Harish S N
Software Developer
Summary
Innovative and detail-oriented Software Engineer with 7 years of experience specializing in Python development and recently working on generative AI. Proficient in algorithms, machine learning models, and scalable software solutions. Committed to leveraging extensive technical background to solve complex challenges and drive business growth.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Software Developer/Prompt Engineer
AI Practice, BT OpenReach
09.2022 - Current
- Engineered an Azure OpenAI-based solution to summarize Ethernet and FTTP order processes, achieving a systemic understanding of site engineer notes and enhancing project management efficiency.
- Implemented Retrieval-Augmented Generation (RAG) to dynamically answer customer queries regarding Ethernet and FTTP orders, integrating advanced AI to pull from a diverse data set for accurate, context-rich responses.
- Optimized AI-driven dynamic prompts to identify and mitigate site engineer challenges, achieving an 88.45% accuracy in obstacle detection.
- Utilized GPT Turbo 3.5 for generative AI to automate summarization and notification of ServiceNow incident changes, streamlining communications and operational responsiveness.
- Developed a conversational ServiceNow ChatBot to assist users in managing incidents, utilizing advanced NLP to facilitate incident creation, updates, and knowledge article retrieval, markedly improving user support efficiency.
Python Cloud Developer
Foxtel
11.2020 - 08.2022
- Developed a voice-activated TV remote control system using Google Cloud's Speech-to-Text API for accurate voice recognition, enabling intuitive user interactions through voice commands.
- Implemented real-time messaging between the remote and a Google Cloud-hosted backend service using Google Cloud Pub/Sub, ensuring efficient and scalable processing of voice commands.
- Engineered a backend service on Google Cloud Platform using App Engine and Cloud Functions to interpret voice commands and communicate with TV interfaces, achieving seamless control over TV operations like channel switching and volume adjustment.
- Utilized advanced encryption to secure voice data transmission, protecting user privacy and ensuring compliance with data protection regulations.
- Achieved low-latency response times for voice command processing, enhancing the user experience by enabling instant feedback and action on voice commands.
Python Developer
DaVita
06.2018 - 09.2020
- Efficiently coded solutions for assigned user stories, enhancing functionality and user experience.
- Crafted SQL queries and procedures to extract essential data for tasks, optimizing data retrieval and analysis processes.
- Developed Python scripts to automate job executions, increasing operational efficiency and accuracy.
- Managed version control with GIT, ensuring robust code management and team collaboration.
- Led deployments of code to test and production environments, streamlining the release process and minimizing downtime.
- Collaborated with the QA team to ensure software changes met quality standards, resulting in higher software reliability and user satisfaction.
- Spearheaded the migration of legacy systems to scalable, Python-based solutions, modernizing the technology stack and improving maintainability.
C++ Programmer
CPP(Ericsson account)
06.2016 - 03.2018
- Analyzed requirements and authored comprehensive test cases, ensuring thorough coverage and identification of potential issues.
- Resolved customer-reported issues through optimal solutions to JIRA tickets, enhancing customer satisfaction and product reliability.
- Conducted in-depth research and analysis for software/system modifications and new project initiatives, contributing to informed decision-making and strategic planning.
- Employed agile and waterfall methodologies for the development of software solutions, catering to diverse complexity and business needs, with a keen focus on C++.
- Authored and maintained technical documentation, providing clear and accessible instructions and insights for future reference and team support.
Education
Bachelor of Engineering - Computer Science
Sir M. Visvesvaraya Institute of Technology
Bangalore. 09.2011 - 07.2015
Certification
Algorithms Specialization offered by Stanford University through Coursera
Timeline
Software Developer/Prompt Engineer
AI Practice, BT OpenReach
09.2022 - Current
Python Cloud Developer
Foxtel
11.2020 - 08.2022
Python Developer
DaVita
06.2018 - 09.2020
C++ Programmer
CPP(Ericsson account)
06.2016 - 03.2018
Bachelor of Engineering - Computer Science
Sir M. Visvesvaraya Institute of Technology
09.2011 - 07.2015
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