Harish Sundaram
Network Support Specialist
Moulivakkam
Summary
Established track record with 7.5+ years of experience in different organizations Now looking for a challenging role in a reputable organization and rewarding position to utilize networking and security skills for the growth of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Support Specialist
NOKIA(EXT)- UST
7 2022 - Current
- My job is to maintain networking and security of 21+ labs all over APAC region
- Implemented proactive maintenance measures to prevent potential network outages and ensure system reliability.
- Handling Jira tickets for Network troubleshooting, NPO, new node implementation, VM creation, and Migration activities
- Manage Firewalls of whole APAC region (Kawasaki, Beijing, Riyadh, Gurgaon, Chennai, Taipei etc..)
- Handle Firewall requests between LABs all over APAC region
- Replicate a customer issue over Lab end to end and get solution for NPO
- Handle all Transport related issues and configuration on HPE VCM, VM ware and Nokia BTS
- Manage IP schema for every project allocation
- Initial stage I migrated all End-of-support and End-of-life routers/switches to Nokia SROS router and switches all over LABs
- Have experience over various routers and Switch Router - NOKIA (7750, 7705, 7250, 7220, VSR, WBX) HP (5900, 5945, 5710, 5510, 5520, 5940) Juniper (MX-40, EX-3400) Cisco (4948, 7609, 6509, 3560, 3750, ASR 9000, ISR catalyst) DELL (S4048-ON, S4048T-ON) Switches- NOKIA 7210 SAS, Cisco 2960, HP Aruba.
- Optimized network security through continuous monitoring, vulnerability assessments, and prompt incident response.
- Experienced in supporting any type os issue in routers, switches, wireless access points and network servers.
Senior Engineer L2
Sify Technologies
2021.07 - 2022.07
- My job is to Monitor, Maintain and Troubleshoot all Network related issue and needs
- We are the ISP who provided Primary Link to the Client (UIIC)
- Initial stage we installed over 1800 branches all over India.
- Create VRF for new Customer branch on Edge Routers.
- And maintained both primary (SIFY) and Secondary (BSNL) WAN link through our Router
- Experience: Monitoring All priority links for DC and DR
- Involving in all migration activates and idea sharing in infra networks
- Managing customer Firewall and policy & rules management
- Troubleshooting all routing issues over FortiGate firewall.
NOC Engineer
Sify Technologies
2019.12 - 2021.07
- Experience: Configuring and troubleshooting Static, BGP and OSPF routing protocol
- Configuring Switches, Upgrading IOS and troubleshooting
- Proven experience and success with LAN, WAN, and WLAN design and implementation
- Coordinating with service providers like (Tikona, BSNL, TATA)
- Provide Isolated Network according to Team Requirements
- Coordinating with BSNL Provider for BGP Migration
- To create VLAN over switches (Cisco 4221, 3550, 2960, 3560) for operating bridge mode configurations
- To co-ordinate with Field engineers, Different vendors like DC and DR link providers and clients
- Follow Escalation matrix for problem resolution as per define SLA
- Installing Router and Switch devices with the help of Field engineers through Remote
- Device get faulty will raise RMA request to CISCO TAC teams and replace the faulty
- Manages the Ticket flow of MPLS customers and does first level troubleshooting to make the Last mile UP
- Monitoring the links for 24/7 which we provide for PAN INDIA If the device gets faulty so we will raise RMA request to CISCO TAC teams and replace the faulty
- Manage incidents and network performance within SLA's, OLA's and KPI's
Senior Process Associate
Prodapt Solutions
2017.02 - 2019.10
- My job is to provision the port as per customer request over BMC remedy tool
- Windstream is our client where we work on Create, Modification and Delete requests on a daily basis
- We do troubleshoot on port level if there is any CRC error or packet loss issue on end user and dispatch Technician to site to resolve the issue else will get help from NOC team to resolve the issue
- Experience: Responsible for provisioning ADSL, VDSL and IPTV customers by configuring ports in DSLAM, ATM, BNG and handles ticketing part of NOC and troubleshooting network connectivity of the customer
- Follow all Incident and Change Management practices through a successful resolution of events
- Interacting with Technicians and ISP teams for quick and efficient resolutions in case of network issues
- Will troubleshoot on routers link Alcatel, Cisco and red back
- Will troubleshoot on cisco ATM switches
- Troubleshooting Broadband related issues like Packet loss, Bandwidth issues, and browsing issues
- Good knowledge in both card and port level commissioning in Alcatel, Adtran, Calix DSLAM
- Tools Worked: Jira Service now BMC remedy
Education
Bachelor of Engineering - Computer Science
DMI College Of Engineering
Chennai 2001.04 -
Skills
Network Securities: Firewall, MPLS VPN, IP Security, GRE, ACL, VXLAN
Routing Protocols: EIGRP, OSPF, BGP
Switching: VLAN, STP, VTP, Inter VLAN Routing, HSRP, VRRP
WAN Technology: Frame Relay, MPLS
Infrastructure Services: TCP/IP, DNS, WNS, DHCP, AD, Proxy Server, console server
Operating Systems: Windows 10, 81 & 7, Windows XP
Servers Roles: Active Directory, FTP, DHCP
LAN and WAN Management
Network Troubleshooting
IP Addressing
Remote Support
Certification
CCNP - Routing and Switching Certified (350-401 & 300-410)
Currentlocation
Chennai
Top5keyskills
- Network Troubleshooting over IPv4 and IPv6.
- Network Planning and Optimization.
- Router Configuration over multiple vendors. [Nokia, Cisco, HPE, Juniper, DELL, Alcatel Lucent]
- Firewall policy deployment and upgrades. [FortiGate]
- Well experienced with Routing protocols Like OSPF and BGP at troubleshooting level.
Disclaimer
I pledge and pronounce that all the above information is true to the best of my knowledge.
Languages
English, Tamil
Personal Information
- Father's Name: S. Sundaram
- Date of Birth: 11/23/94
- Gender: Male
- Marital Status: Married
Timeline
Senior Engineer L2
Sify Technologies
2021.07 - 2022.07
NOC Engineer
Sify Technologies
2019.12 - 2021.07
Senior Process Associate
Prodapt Solutions
2017.02 - 2019.10
Bachelor of Engineering - Computer Science
DMI College Of Engineering
2001.04 -
Network Support Specialist
NOKIA(EXT)- UST
7 2022 - Current