Harish Thallabatla

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

• Calm and Professional Under Pressure
• [English] Fluency
• Understanding Customer Needs
• Customer Retention Strategies
• Efficient and Detail-Oriented
• Customer Service
• Multitasking and Prioritization
• Responding to Difficult Customers
• De-escalation Techniques
• Data Entry and Maintenance
• Customer Data Confidentiality
• Upbeat and Positive Personality
• Order and Refund Processing
• Patient and Empathetic
• Verbal and Written Communication
• Building Customer Trust and Loyalty

A detail-oriented and highly skilled Quality Assurance Specialist with expertise in auditing and ensuring accuracy in bill processing. With [2Years 5 Months] of experience working in the quality team of World Network Services (WNS) for the FedEx process, I have developed a strong track record of effectively reviewing and auditing bills to maintain data integrity. My commitment to precision, excellent analytical skills, and ability to identify discrepancies make me a valuable asset to any organization

• Conducted comprehensive audits of bills to ensure accuracy, adherence to guidelines, and compliance with established protocols
• Examined and verified data entries, comparing them with source documents to identify discrepancies and rectify errors in a timely manner
• Developed and implemented quality control procedures to enhance the accuracy and efficiency of the billing process, resulting in improved data integrity and reduced errors •
• Collaborated closely with the data entry team, providing feedback and guidance to improve their accuracy and adherence to quality standards.
• Participated in team meetings to discuss audit findings, share best practices, and contribute to process improvement initiatives.
• Developed and maintained audit reports, documenting findings, and providing recommendations for process enhancements.
• Acted as a liaison between the quality team and other stakeholders, fostering effective communication and ensuring alignment in quality goals.
• Stayed updated with industry regulations and standards, implementing necessary changes to ensure compliance and accuracy in bill processing
• Trained and mentored new team members, providing guidance on quality assurance processes, data verification techniques, and best practices