Harish Usha Sampath
Senior Account Management Executive
Chennai
Summary
Senior Account Executive with more than 6 years experience in software sales, managing and growing multiple accounts. Decisive, adaptable and resourceful
problem solver with persuasive communication style.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Account Manager
Kissflow
Chennai
06.2023 - Current
- Fostered and maintained strong, strategic relationships with clients to ensure satisfaction and retention.
- Established and nurtured high-level executive relationships to drive business growth and opportunities.
- Achieved increase in ARR by over $100,000 through effective sales strategies and client engagement.
- Boosted net retention revenue by 15% through targeted retention initiatives and proactive account management.
- Created and presented tailored business plans addressing customer pain points and needs, strategizing product expansion across their organization.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers
Business Development/Account Management Specialist
CONTUS
Chennai, IN
05.2017 - 02.2023
- Part of founding GTM team in VPlayed BU, end to End Ownership in Sales Cycle from new sales acquisition to customer success. Engage primarily with Decision makers, CFOs, CEOs, CTOs, large Enterprises from Media and Entertainment, eLearning, Healthcare, sports and religious sectors.
- Account management to grow existing clients by cross selling and creating recurring revenue stream
- Developed and maintained strong customer relationship to ensure customer satisfaction and retention
- Drafted success plans, hosted periodic customer and internal project meetings to increase customer product adoption and churn prevention
- Created million dollar account through cross selling and helped in creating concurrent revenue stream
- Consistently maintained customer satisfaction score and retention of above 90% by analyzing pain areas, root-cause and resolution
- Constantly monitored customers success and failure rate to enhance account management process
- Accelerated time to value for customers and helped them to achieve their business goals by giving optimal solutions
- Sold enterprise solutions to more than 50 customers
- Responsible for building Pipeline, Presentation, Technical Product Demo, Follow ups, writing proposals/SOW
Customer Support Executive
CONTUS
Chennai, TN
10.2016 - 04.2017
- Listened to customers' questions and concerns to provide answers or responses
- Built strong relationships with development team to support business development opportunities and improve service
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
Education
Bachelor of Engineering - Computer Science
St Johns Matriculation
Chennai, TN 05.2012 - 05.2016
Skills
Customer Retention
Cross selling
Account Management
Churn Management
Communication
Technical Product knowledge
B2B Sales
Accomplishments
- Generated revenue of $1.3million USD in last 2 years through new business acquisitions and account management
- Have grown 2 million dollar accounts through account management and cross selling
-Grew the license value from 15k USD-75k USD within 3 years of product launch
-Played a key role in setting up GTM team and collaborated with the technical team for enhancement of product features
Languages
English
Advanced
Tamil
Advanced
Certification
- Inbound Sales Certified by Hubspot Academy (2020 - Present)
Timeline
Technical Account Manager
Kissflow
06.2023 - Current
- Inbound Sales Certified by Hubspot Academy (2020 - Present)
07-2020
Business Development/Account Management Specialist
CONTUS
05.2017 - 02.2023
Customer Support Executive
CONTUS
10.2016 - 04.2017
Bachelor of Engineering - Computer Science
St Johns Matriculation
05.2012 - 05.2016