Harish Vashishth
Delhi
Summary
Experienced professional with 15+ years of experience planning, implementing information technology, security systems, and addressing the organization's endpoint and perimeter protection. Ten years of hands-on experience in designing, developing, deploying, and running infrastructure service operations in a cloud environment (AWS, GCP, and Azure). Managing and running security and IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Infogain India Pvt Ltd.
12.2020 - Current
- Executed end-to-end operations of infrastructure services across AWS and GCP cloud platforms
- Manage 30 + instances on AWS and GCP for all (PROD/DEV/TEST) environments
- Created and managed daily routine processes such as Change Management, Incident Management, Configuration Management, and 3rd Party Partner Management.
- Manage cloud security and infrastructure operations on GCP and AWS with various managed services.
- Oversaw the daily operational needs of the ITSM Tool, ensuring smooth workflow for handling queries and feature requests
- Collaborated with the CISO function team to assess our infrastructure for any Information Security Compliance shortcomings
- Ensured prompt response to client inquiries by completing questionnaires, crafting responses, and actively engaging in conference calls and meetings with clients, partners, case teams, and risk departments.
- Conducted assessments of current systems, tools, and applications used in the organization's IT service management operations.
- Researched, evaluated and recommended improvements for existing ITSM processes.
- Ensured all changes were properly logged, tracked, tested, documented and approved before implementation.
- Coordinated the development of new ITSM processes as needed.
- Analyzed customer feedback data to identify potential opportunities for process optimization.
- Identified gaps in current operations that could lead to improved efficiency or effectiveness within the organization's IT service management functions.
Skills
- Strategic Planning & Execution
- IT Infrastructure
- Operations (On-Prem and Cloud)
- Information Security
- Cloud Security
- Cloud IAM Management
- Team Player
- Self Starter
- Continues Learner
- Process Design
- Requirements Gathering
- Team Engagement
- Team Collaboration
- Virtualization
- IT service management
- Change Management
- Infrastructure Planning
- System Integration
- Project Planning
- Adaptability
- Problem-Solving
Certification
- CEH
- AWS Certified Solutions Architect - Associate
- Red Hat Certified System Administrator
- Red Hat Certified Engineer
- ISO 27001:2013 ISMS Certified Lead Implementer Professional
- VMware Certified Professional 5- Data Center Virtualization
- ITIL Foundation Certificate
- Microsoft Certified Professional
Accomplishments
- Successfully Implemented ITSM Tool (Symphony Summit) to Enhance Service Delivery and Efficiency Organization-wide.
- Lead the on-premise data center migration to the multi-cloud (AWS & GCP) environment, starting from designing the security and infrastructure requirements till the completion.
- Affect enterprise-wide culture change through the implementation of ISMS.
- Special Award: Technology Driven Paperless Office in 2015
- Best Team Award in 2015
- Corporate Initiatives Award in 2013
Growthpath
- Executive (IT Support), May’13, Jan’15
- Senior Executive IT, Jan’15, Jan’18
- Specialist IT, Jan’18, Jan’19
- Senior Technical Lead, Jan’19, Jan’21
- Associate Manager, Jan’21, Jan’22
- Deputy Manager, Jan’22, Jul’24
- Manager, Aug’24, Now
Key Result Areas
- Design, develop, deploy, and run operations of infrastructure services in the AWS and GCP cloud environment
- Manage 30 + instances on AWS and GCP for all (PROD/DEV/TEST) environments.
- Create and manage the daily routine processes, including Change Management, Incident Management, Configuration Management, 3rd Party Partner Management, etc.
- Manage cloud security and infrastructure operations on GCP and AWS with various managed services.
- Managing daily routine requirements of ITSM Tool related to queries and feature requests.
- Working closely with the CISO function team to maintain Information Security Compliance by assessing our infra for any shortcomings.
- Communicate business requirements to management and all stakeholders using standard and clear documentation, and provide leadership, assistance, and clarification during technology deployment.
- Protect company information assets through security, enterprise account, and access management, application, and system security software patching, incident response, vulnerability management, and security technology implementation.
- Provide timely responses to client inquiries by completing client questionnaires, writing client responses, and participating in conference calls and meetings with clients, partners, case teams, and risk departments.
- Work across the firm to identify risk, develop, and plan risk mitigation strategies and ongoing audit functions related to client information.
Personal Information
Date of Birth: 10/28/83
Languages
- English
- Hindi
Timeline
Manager
Infogain India Pvt Ltd.
12.2020 - Current
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