Harish Venkatesh
Bengalore
Summary
Goal driven professional with 12 years of overall experience and expertise that is highly applicable to current industry including ability to drive superior service to make real time decision and resolve issue in a way that propels innovation and growth
Dynamic Team Manager with a proven track record at Alorica India PVT LTD, adept in enhancing team performance through effective communication and performance coaching. Excelled in problem-solving adaptability, significantly improving business outcomes. Skilled in PPT presentation and RCA analysis, consistently motivated teams across shifts, driving substantial performance improvements.
Overview
13
13
years of professional experience
Work History
Team Manager
Alorica India PVT LTD
Bengaluru
03.2022 - Current
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
Team Manager
Big Basket
Bengaluru
06.2020 - 03.2022
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Conducted root causes analysis to develop corrective action plans.
Team Manager
M Swipe Technologice
Bengaluru
06.2018 - 03.2020
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
Team Manager
KARVY Digi Konnect
Bengaluru
01.2017 - 05.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Team Member
One point One Solutions
Bengaluru
07.2015 - 12.2016
- Attended staff meetings to stay updated on company policies and procedures.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Technical Support Executive
Kochar Info Tech
Bengaluru
05.2012 - 06.2015
- Provided technical support to customers via phone.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Assisted customers with troubleshooting network connectivity issues on their cell phone and computers.
Education
B Com - Commerce
St Aloysius International University
Bengaluru 07-2020
High School - SSLC
St Joseph Indian High School
Bengaluru04-2010
Skills
- Effective communication
- Problem-solving adaptability
- Ability to motivate and inspire the team
- Performance coaching
- Monitoring performance
- Motivation and recognition
- Preparing CWN and MS Excel work
- PPT presentation on WBR and MBR reviews
- Willing to work across the shifts
- RCA on the performance
Affiliations
- Cricket
- Badminton
- Swimming
Languages
English
First Language
Accomplishments
- Best associate award for the month of (Sep, Oct, Dec 2012 and Apr, Jun 2013)
- Winner of Vodafone F1 best 2 months consistent performer for the month of Jan, Feb, March 2013)
- Best Team Manager for Q1 and Q2 2024
- Best Team Manager YTD 2024
Timeline
Team Manager
Alorica India PVT LTD
03.2022 - Current
Team Manager
Big Basket
06.2020 - 03.2022
Team Manager
M Swipe Technologice
06.2018 - 03.2020
Team Manager
KARVY Digi Konnect
01.2017 - 05.2018
Team Member
One point One Solutions
07.2015 - 12.2016
Technical Support Executive
Kochar Info Tech
05.2012 - 06.2015
B Com - Commerce
St Aloysius International University
High School - SSLC
St Joseph Indian High School
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