Harisha Palli
SPECIALIST
Hyderabad
Summary
I consider myself as a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Looking forward to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Specialist
Gus Education India
01.2020 - Current
- Handle concerns quickly and escalated major issues to supervisor by listening actively to the students.
- Investigated and resolved students inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other departments of the client.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports maintain the administrative records of the Client.
- Mentor and train new personnel hired to fulfill the role in the team.
- Collected and distributed messages to team members and managers to support open communication and high student support.
- Compiled information from files and research to satisfy information requests.
- Collaborated with management to identify and prioritize new development concepts.
- Helped meet deadlines set by client demands by recommending improvements to business systems or procedures.
Senior Executive
Cognizant
02.2017 - 01.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Process Executive
Hinduja Global Solutions
02.2015 - 11.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Maintained clean, neat, and operational facilities to serve client needs.
Education
Bachelor of Commerce - Commerce
St, Mary's Centenary Degree College
Secunderabad03.2013
Intermediate Board of Education - Mathematics
St. Mary's Centenary Junior College
Secunderabad03.2010
SSC - Secondary School Education
St. Francis Girls High School
Secunderabad03.2008
Skills
Soft Skills
- Staff Management
- Stakeholder Relations
- Communication
- Team Work
Computer Programs & Software
- MS Office (Excel, Word, Outlook, Teams) - Intermediate
Timeline
Specialist
Gus Education India
01.2020 - Current
Senior Executive
Cognizant
02.2017 - 01.2020
Process Executive
Hinduja Global Solutions
02.2015 - 11.2016
Bachelor of Commerce - Commerce
St, Mary's Centenary Degree College
Intermediate Board of Education - Mathematics
St. Mary's Centenary Junior College
SSC - Secondary School Education
St. Francis Girls High School