HARISHA SINGH
Hyderabad
Summary
Detail-oriented and proactive Operations Analyst with a strong track record of driving process improvements, optimizing operational workflows, and aligning cross-functional teams. Experienced in collaborating with stakeholders to establish standardized procedures, adopt best practices, and deliver consistent results across business units.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Analyst
Annalect India
Hyderabad
04.2023 - Current
- Manage and update all sales materials, oversee Power BI and CRM tools, and handle data across JIRA, Microsoft Lists, and SharePoint.
- Experienced in supporting and delivering high-impact solutions across a wide array of domains, including media services, marketing science, creative operations, technology, market research, project management, and business support services. Committed to aligning operational strategies with organizational goals to deliver scalable, data-driven, and sustainable outcomes in fast-paced, evolving environments.
- Implement demand planning and process frameworks while preparing sales reports for senior leadership.
- Create interactive dashboards and reports in Power BI to visualize data insights and enhance decision-making.
- Provide support to Client Success Directors, leadership, and BU Heads with sales initiatives, opportunity analysis, and lead progression.
- Coordinate onboarding schedules, stakeholder meetings, role discovery calls, and escalations.
- Facilitate knowledge transfer, train new hires, assist with reporting, and drive process improvements to enhance client satisfaction.
- Skilled in delivering high-impact, scalable solutions across diverse functional areas, including media services, marketing science, creative operations, technology, market research, project management, and business support services.
- Committed to aligning operational strategies with organizational objectives, leveraging data-driven insights to support sustainable growth in dynamic, fast-paced environments.
Operations Specialist
Randstad India
Hyderabad
04.2022 - 03.2023
- I worked as an Operations Specialist for Google clients, overseeing job postings on Google Careers, and ensuring adherence to guidelines and SLAs.
- Acting as the primary point of contact for posting updates, I also took part in training and projects to gain a deeper understanding of the recruitment cycle.
- Additionally, I was responsible for maintaining the operational efficiency and effectiveness of the teams.
Quality Analyst
Vaco India
07.2021 - 03.2022
- I processed and reviewed accounts, profiles, and content flagged as sensitive by users or the system, verifying information according to policy guidelines.
- I assisted the team in taking the right actions and consistently followed procedures to contribute positively to the social community impact on the social community.
Senior Analyst
Genpact (Facebook) India
Hyderabad
06.2017 - 07.2021
- I worked on the escalation team, analyzing platform abuses to address flaws in public policies, using current market knowledge.
- Managed incident data and contributed to the development of policies addressing critical issues, including suicide prevention, solicitation, child trafficking, hate speech, and other real-world crises.
Content Engineer
Serco (Google) India
Hyderabad
08.2015 - 05.2017
- I provided design support for geographic information systems in coordination with statisticians, managed the incident ticketing system for updates from the business intelligence team, and updated the database for predictive analytics.
- Additionally, I analyzed and understood user requirements, dealt with queries to fix issues, and performed accurate quality checks.
Education
Information Technology
JNTU
Hyderabad05-2015
Skills
- PEGA CRM
- Data analysis
- JIRA
- Planner
- Replicon
- SAP (SuccessFactors)
- Reporting WBR
- Year-end deck
- MPR QBR
- MBR
- Power BI
- Training and development
- Escalation resolution
- KT and training
- Project management
- Data management
- Stakeholder management
- MS Office
- MS Excel
- SP
- Microsoft SharePoint
- MS lists
- Teamwork and collaboration
Accomplishments
- Recognized as a Rockstar Rookie for delivering outstanding results in the initial phase of tenure
Certification
- Certified in Lean methodologies for process improvement and operational excellence
Languages
English
First Language
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Operations Analyst
Annalect India
04.2023 - Current
Operations Specialist
Randstad India
04.2022 - 03.2023
Quality Analyst
Vaco India
07.2021 - 03.2022
Senior Analyst
Genpact (Facebook) India
06.2017 - 07.2021
Content Engineer
Serco (Google) India
08.2015 - 05.2017
Information Technology
JNTU