Harish Chander Chauhan

• Established Gurgaon Regional Office and built highly aggressive result oriented and performance driven team.
• Lead 6 member team and handled more than 600 accounts from Gurgaon Corporate market and delivered more than 35000 room nights for group on pan India locations.
• Continuously performed as the best RSO of Group.
• Controlled all TOP RFP accounts from Gurgaon market.
• Opened The Lalit Mangar Resort and created customer base for hotel.
• Established various segments for the hotel like FIT, OTA, Weddings , Corporate, MICE, RSO.
• Managing development of strategic account plan for demand generators in market.
• Managing property's reactive and proactive sales efforts.
• Determining and developing marketing communication activities, in conjunction with Corporate Marketing Communications expectations.
• Researching on competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
• Attending sales strategy meetings to provide input on weekly and overall sales strategy.
• Suggesting and monitoring of Digital marketing ideas and develops deployment strategies to continue to grow market share for Brand website and OTA`s.
• Implementing seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Develop sales goals and strategies and verifies alignment with brand business strategy.
• Working closely with leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance managers.
• Provide day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
• Works with sales managers to ensure understanding of sales strategy and effective implementation of strategies.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Creating focus on attracting new business.
• Updating and owning the sales strategy & sales plan with the Corporate General Manager, Sales & Marketing

• Lead team to generate FIT and MICE for all Pan India 12 properties.
• Maintaining and analyzing Hotelligence date for major business cities and driving and concentrating for accounts shift share from all agents and working closely with Corporate office on compelling business cases to ensure increased productivity.
• Preparing business cases and managing the RFP Solicitation for International accounts for all business hotels 06).
• Managing and lead the team in corporate acquisition accounts for all the hotels and try and increase new company base.
• Working closely with the sales team in acquiring potential new companies.
• Managing the sales call plans of the sales team and ensuring day to day operations and sales call are well handled.
• Working closely with the sales team on their Weekly/ Monthly and Quarterly business reviews with their portfolio companies to ensure that the business funnel is maintained and business development is increased to contract with new accounts.
• Ensuring a healthy group and catering funnel is maintained and the leads inflow is positive throughout the month.
• Working consistently with the sales team in increase the group conversion ratio.
• Maintaining and managing the sales audit compliance for the company.

• Was part of Corporate Sales team in Regional Delhi Sales Office.
• Handled Gurgaon and Delhi Market Portfolio
• Responsible for selling 06 major hotels of group- Mumbai, Bangalore, Chennai, Goa, Kovalam and Udaipur.
• Developing existing accounts in portfolio by understanding buying tendencies of corporate and group accounts.
• Prospecting and Soliciting new accounts by mapping specific business.
• Building a corporate relationship with potential corporate & group accounts and entertain the executives to ensure future business to the hotel.
• Conduct site inspections for existing or prospective travel influencers, decision makers and end users.
• Plan weekly sales call and prepare weekly sales call reports • Operating Delphi and Opera Sales Force – Sales Management System, monitoring weekly prospecting goal consistently as well as group and catering leads, updating appointments, entertainment, site-inspections and daily tasks.
• Develop and refine comprehensive mailing list and keep this database updates and regularly communicate them.
• Responsible for meeting Hotel’s Annual Budget in terms of Revenue and Rev Par.
• Monitor monthly and quarterly Budget vs Actual numbers for MICE.
• Liaising with conference services team to close group business and avail catering leads from portfolio.
• Effectively promote hotel in terms of restaurants, meeting spaces, rooms, services etc
• Performing Tele-calling exercise for prospecting new businesses in portfolio.
• Handling Corporate Group bookings for Residential Conferences, Annual Meetings, Product Launches etc
• Handling Social Group bookings for Engagement parties, Pre & Post Wedding Function, Wedding Receptions etc.
• Participate in promotional events within hotel to target specific industry clients.
• Have participated in Sales Blitz for local areas -Delhi, Gurgaon and Mumbai Market to avail opportunities for business leads.
• Monitor competitor’s performance and complete understanding of their product to highlight The Leela Palaces, Hotels and Resorts as best amongst them.
• Effective Liaising with all supporting departments of the hotel like Reservation, Front Office, F& B, Finance etc.

• Proven track record of successful salesmanship.
• Strong business development and prospecting ability.
• Effective and compelling communicator
• Expertise in multiple segments of business: leisure, group, wholesale and corporate
• Customer centric; strong customer relationships in Mumbai market and plus capable of managing multicultural and multilingual client base • Can organize effective customer events and assist with inbound sales trips.
• Proficient in preparing contracts , proposal for contracted conference and FIT Travel
• Proficient in handling day to day Sales Operations
• Proficient in Sales Calls and Qualification of Accounts
• Skilled in handling Key, Development and Acquisition Accounts.
• Skilled in handling Catering sales requirements
• Handled Travel Trade Portfolio for The Leela Mumbai. (All travel agents across mumbai-major accounts like Kuoni Destination Mgt., Tamarind Tours, TCI/Thomas Cook, Designer Holidays, LPTI , Harvey India, Leading edge, Cox n king.)
• Have specialized in conventions and handled lot of Groups for hotel during my tenure in Banquet sales and MICE Team.

Catering Sales Executive :

• Handled Central Suburbs Area (Powai/Vikhroli/Chembur/Navi Mumbai/Vashi/Thane/Sion) for Banquet Sales.
• Proactive Sales Calling - Relationship building, Developing existing accounts and acquiring new accounts.
• Generating Leads, Negotiation with clients, closing business and handover to associates for operational requirements.
• Arranging FAM trip’s/Site Inspections and Entertaining clients at hotel.

Team Leader, Food and Beverage - Glass house Restaurant (A 24 hrs all day dining restaurant.)

• Lead the team and managed daily shift operations of Restaurant.
• Managed team of 5-7 Stewards at restaurant taking team briefings daily.
• Handled guest complaints and feedback's.
• As Team Leader -Coffee-shop performed all Operations like, Taking orders and serving food, Cashiering, Restaurant maintenance, Inventory of Liquor and cutlery/crockery, night closing etc.
• Making appraisals and development plans for team members.

• Worked as Steward - Banquets Operations.
• Performed Daily banquet sales operations very efficiently.
• Planning and allocations of duties of subordinates for various things of event like Bar operations, Conference room setups, Buffet setups, Buffet refilling, Snack service, Cutlery replacement.
• Handling customer complaints and taking feedback.
• Store management