HARISH CHANDRA JOSHI
Khargapur, Gomti Nagar, Lucknow,UP
Summary
Service oriented Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
17
17
years of professional experience
2
2
Language
Work History
Delivery Manager
HCL Tech
Lucknow, UP
10.2022 - Current
- Key Result Areas: Leading the Banking finance operations for UK based bank w.r.t
- Profitable franchise
- Leading a team of 140+ members and ensure smooth operations along with shrinkage and attrition
- Responsible for maintaining Quality and SLA as per the agreed threshold with client
- Handling BAU escalation from client and managing client calls with regards to governance
- Responsible for Administrative and operations escalation handling for the process
- P&L review and sharing plan for better productivity and utilization
- Responsible for maintaining the productivity as per the threshold for all the team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Senior Manager, Branch Banking
Bandhan Bank Ltd
Lucknow
05.2021 - 10.2022
- Key Result Areas: Assessed local market conditions and identify current and prospective opportunities to build up the branch in CASA, Advances, and other products
- Lead a Team of 15 staff of Customer Relationship Officers, Teller, and Sales staff w.r.t
- Their various business and service KRAs
- Manage the overall functioning of process, identify improvement areas, and implement adequate measures to maximize customer satisfaction level., Got Rating of 4 (above expectation) for overachieving the given budgets for the FY 21-22
- Won Q4 Ke Sitare prestigious contest by overachieving the given budget in the Q4 of 21-22.
Senior Manager (Branch Head)
Axis Bank Ltd, Halwasiya Hazratganj
Lucknow
12.2018 - 05.2021
- Result Areas: Assessed local market conditions and identify current and prospective sales opportunities
- Handle a Team of 10 staff of Customer service officers and sales staff w.r.t
- Their various business and service KRAs
- Created and sustained a dynamic environment that fosters development opportunities and motivates high performance among team members
- Led, manage & monitor the performance of team members to ensure efficiency in banking operations and meeting of individual & group targets.
Senior Manager (Operations Head)
Axis Bank Ltd, Alambagh
Lucknow, UP
12.2015 - 12.2018
- Key Result Areas: Led a Team of 5 Customer service officers and 1 Teller w.r.t
- Their various business and service
- KRAs assigned by the Bank
- Directed all operational aspects including distribution operations, customer service, administration, and sales, developed forecasts, financial objectives and business plans
- Ensured customer retention and incremental business growth to mapped / unmapped portfolios to my CSOs and tellers
- Responsible for risk-based visit, Internal Audit score and branch health in service area
- One point of contact for customers complaints and grievances and take it up to seniors if required for resolution
- Responsible for administration and vendor management.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Deputy Branch Manager
ICICI Bank Ltd
07.2013 - 12.2015
- Result Areas: Managed branch operations and customer service activities for the branch within stipulated
- TAT
- Responsible for Internal Audit and Compliance part for branch
- Led inbound branch staff to guide them for smooth customer service, business of CASA, Asset, revenue and Third party products
- Monitored CASA incremental growth in managed and mapped customers to me and my team members in order to strengthen their Balanced Score Card
- Responsible for branch infrastructure activities in coordination with channel management team
- Performed Specified person duties w.r.t
- Life insurance business for branch.
Sr. Executive, Regional Processing
TATA AIA Life Insurance Co. Ltd
, UP
04.2012 - 06.2013
- Managed Enhira scanning activities at regional processing Center, Lucknow and being responsible to monitor all the activities of Enhira resource
- Performed underwriting and Issuance part for entire Uttar Pradesh Region (19 branches) and
- OPC for follow up with HO Issuance Team for resolution of new business pending of both medical and Nonmedical cases
- Processes download to all branches in Uttar Pradesh w.r.t
- Underwriting and Issuance
- Responsible for processing back-end requests for changes like Bank account details for NEFT
- Address, Contact number, Nominee, and other policy related changes
- Responsible for conversion of renewal payment of customers mapped to me and collection of premiums through various impaneled agencies.
TATA AIA Life Insurance Co. Ltd
12.2007 - 03.2012
- Designation - Branch Operation In charge (Executive) (Lucknow 1 & Lucknow 3)
- Key Result Areas: Responsible for entire branch operations part at TATA AIG, LU02 & LU03 Branch and processing of New Business with less than 2% error rate
- Responsible to maintain all MIS at branch level w.r.t
- New business & persistency and support to sales team of the branch
- To ensure that NIL observation in BPQA & Compliance reviews for operational activities for the branch.
Education
Digital Banking” certification - undefined
Indian Institute of Banking
Nov'22
MBA - Marketing
Punjab Technical University
2011 - 2013
B.A. - undefined
Lucknow University
2006
Intermediate - Science
UP Board
2002
Successfully completed “ITIL 4 Foundation course” from Axelos - undefined
Nov'22
Successfully completed “Anti-Money Laundering Concepts: AML, KYC and Compliance” online certification - undefined
UDEMY (online higher education platform) - undefined
September 2022
Successfully completed “Introduction to Data Analysis using Excel” “Artificial Intelligence in The Real World” “Effective Business Communication” online certification from UPGRAD (online higher education platform) - undefined
2022
Successfully completed “FUNDAMENTALS OF FINANCE” and “FINANCIAL PLANNING” in - undefined
2009
10 which is KESDEE’s e-learning. IRDA certification as specified person. Got NISM certification as an advisor for mutual fund. - undefined
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsSkills
- Teamwork and Collaboration
- Decision-Making
- Business Workflows
- Organizational Skills
Timeline
Delivery Manager
HCL Tech
10.2022 - Current
Senior Manager, Branch Banking
Bandhan Bank Ltd
05.2021 - 10.2022
Senior Manager (Branch Head)
Axis Bank Ltd, Halwasiya Hazratganj
12.2018 - 05.2021
Senior Manager (Operations Head)
Axis Bank Ltd, Alambagh
12.2015 - 12.2018
Deputy Branch Manager
ICICI Bank Ltd
07.2013 - 12.2015
Sr. Executive, Regional Processing
TATA AIA Life Insurance Co. Ltd
04.2012 - 06.2013
MBA - Marketing
Punjab Technical University
2011 - 2013
TATA AIA Life Insurance Co. Ltd
12.2007 - 03.2012
Digital Banking” certification - undefined
Indian Institute of Banking
B.A. - undefined
Lucknow University
Intermediate - Science
UP Board
Successfully completed “ITIL 4 Foundation course” from Axelos - undefined
Successfully completed “Anti-Money Laundering Concepts: AML, KYC and Compliance” online certification - undefined
UDEMY (online higher education platform) - undefined
Successfully completed “Introduction to Data Analysis using Excel” “Artificial Intelligence in The Real World” “Effective Business Communication” online certification from UPGRAD (online higher education platform) - undefined
Successfully completed “FUNDAMENTALS OF FINANCE” and “FINANCIAL PLANNING” in - undefined
10 which is KESDEE’s e-learning. IRDA certification as specified person. Got NISM certification as an advisor for mutual fund. - undefined
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